Simply Shipping Protection

by Lucent Innovation · Free plan available.

4.6 (120) on Shopify Used by 1,612 Shopify stores

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Let customers protect their orders while you keep the full fee and manage claims your way.

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About Simply Shipping Protection

Simply Shipping Protection lets you offer shipping protection without relying on third parties. You control the pricing, placement, and claim flow. Add protection to the cart, side cart, checkout, or even post-purchase. Handle claims directly from our app and settle them with a refund, reorder, or store credit. The app includes a real-time analytics dashboard and works with loyalty and support tools. Set fixed or percentage (%) pricing and show toggle with opt-in popup Customize and show widgets on cart, side cart, checkout, or post-purchase Let customers file claims with a widget placed on any store page Settle claims with refunds, reorders, or credits using built-in integrations Track revenue and claims in one clean dashboard Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Lucent Innovation
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.6 (120) on Shopify

Key features

Let customers protect their orders while you keep the full fee and manage claims your way

Integrations with:

4 plans · starts free · 7-day free trial

Free

$4.99/month

$19.99/month

$49.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly. The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify...

— Macedon Perfumes

Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.

— RodeoH

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

— SURVIVAL

Excellent app. The team is also very supportive and quick with communication, which is very nice.

— Mac Shack

Very good, help to set up the app and also fix the issues. Reply my message very soon. Thank you.

— bobblegiftsde

Gives Me Control and Truly Protects My Customers I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did. This app has been a game-change...

— Fresh Jagua ®

Amazing Support. App works well

— Wet For Her

Easy to use and the support team is fantastic.

— HomePlunge

Kinjal in customer support is incredible! App works as expected, but I wanted additional customizations - they were happy to help. 100% recommend!

— Moto Loot

Great app and great support. They helped me install it and customize the app with our needa. Definitely recommend.

— VannaBeltGelv

I really love how they helped me with all the custom things I needed, they are extremely fast responding, and we had a really nice job from their side, and the customers are happy with the shipping protection, they are willing to pay

— Intimaly

Nice app and Thanks Kinjal to help to solve the issues for my sites. Very good!

— Bobblegifts France

Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this. To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work....

— Panda Motorworks

3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days,...

— Kawaii Stop

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't all...

— Yogo

Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers. Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices. Would not recommend.

— Rogersound Labs

July 22/24 Still no response. Worst support ever. May 27/24 Update: After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two... Six weeks later, no sign of live whatsoever. They don't answer emails, they obviously don't care about their users. If I could give zero stars I would. Feb 16/24 App does not work properly with ReCharge. Many attempts to get support...

— gettruecanine

This crap is now showing for ad, can't get rid of it

— Beyioon

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

— The Barrel Tap

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

— bkr

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