Sinch Engage: SMS, MMS and RCS

Drive Sales with Text Marketing & SMS Abandoned Cart Recovery

by Sinch · Launched: November 2019 · Free plan available.

4.5 (10) on Shopify

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Turn browsers into buyers with SMS marketing automation, abandoned cart recovery, and 2-way texting

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About Sinch Engage: SMS, MMS and RCS

Sinch Engage (formerly MessageMedia) helps Shopify merchants drive sales with SMS marketing and abandoned cart recovery. Send personalized campaigns, automate cart reminders, and manage 1:1 customer conversations directly from Shopify. Build automated workflows using Shopify Flow, capture subscribers with compliant opt-in tools, and track performance with clear revenue and ROI reporting across campaigns and automations. Install in minutes, connect your data, and start sending reliably at scale. Run SMS, MMS, and RCS marketing campaigns to promote offers and drive more sales Recover abandoned carts with automated, personalized SMS reminders that convert Manage 2-way customer texting for sales, support, & post-purchase conversations Automate SMS workflows using Shopify Flow triggers across key store events Track revenue and ROI with reporting across campaigns, carts, and automations Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Sinch
Category: Marketing & conversion
Pricing: Free plan available
Launched: November 2019
Rating: 4.5 (10) on Shopify

Key features

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Integrations with:

HubSpot, Klaviyo, MailJet, Microsoft Dynamics 365, NetSuite, Salesforce, Shopify Flow

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 21 Shopify App Store reviews

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Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service

— GF Oats Australia

Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Ov...

— Santa Cruz Skateboards ANZ

Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!

— Kip&Co

Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.

— iTechworld

Amazing app amd good customer support, very helpful. Cheaper than other SMS apps I have seen. I reccomend all to

— Just Italy

These guys are awesome! My Abandoned Cart automation has a consistent ROI of 17,000% Thanks so much

— Privacy.clo

Love this app! Has helped me close more sales. Great customer service that helped me get set-up. Cheaper than other SMS apps out there.

— crispycrunch snacks

Downloaded this app to increase my brand awareness and generate lost sales, was very surprised how easy it was to get started and set up. Primarily use it for win back and abandoned cart which has been very successful to date. I recommend all to use this app as part of their business.

— Disti

Awesome customer service, but an even better product. Was super easy to setup and the results were fantastic :) I saw a 3x cart abandonment improvement!

— Bella Sangría

Cart abandonment SMS works well. Good customer support, very helpful. Cheaper than other SMS apps I've seen.

— Solomon Kosher Butcher

This app helps me recover between over 30% of abandoned carts. I use the winback feature to set reminders before the buying cycle when I believe my customers would be running low of the product. SMS works like a charm.

— Alfie's Food Co.

This app is great. It's really easy to send out SMS's to your customers. We have been able to re-engage with our customers with an easy to set up popup to capture phone numbers and to offer discounts. It's also very handy that you send abandoned cart reminders to customers. Highly recommend.

— K9 Katering

We run an ecommerce store and rely heavily on timely communication with customers, which is exactly why this app has been so disappointing. You are constantly logged out of the platform, and because of that you often miss notifications when customers send messages. For a messaging system, that makes it unreliable and difficult to use in a real business environment. Customer support has also been...

— HomesteadHaven

I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!

— Global Temptations Limited

This app does not work. Have tried on several occasions to top up credit, just does nothing. Tried to remove an existing SMS campaign, cannot do it. Very bad design, no support. Stay away from this app.

— Affordable Holidays

The app was amazing used it for a month but now $20 is stuck on my account and I can't use it. every time I try to send it says "cannot send try again later". I messaged customer service and their asking for a customer ID I can't find.

— BriiBoutique.llc

Missing money I buy $ 15 credit that never appeared on my account moreover NO SUPPORT ANY HELP the support indicated on the application redirects me to shopify support .... run away from this app

— bon-biz

doesn't support the latest version of Safari on macOS, therefore the app is fairly useless as I am required to switch between browsers

— Gladiator Fitness

I've found this app really useful in both collecting mobile numbers and opt-ins for future SMS campaigns, but also to send abandoned cart reminders to my customers who didn't get to the checkout process and those who didn't compete the checkout process.

— Furgo Australia

Found it straight forward to get going and have since bumped up by sales conversion rate quite substantially just by setting up the abandoned card reminders.

— House of Heels

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