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Convertway: WhatsApp, SMS, RCS icon

Convertway: WhatsApp, SMS, RCS

Boost cart recovery, sales & engage customers via WhatsApp/SMS

by Shipway · Launched: January 2017

4.5 (230) on Shopify Used by 427 Shopify stores

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Convertway helps businesses boost revenue via WhatsApp, RCS & SMS marketing automation, recovering abandoned carts & driving sales with personalized campaigns.

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About Convertway: WhatsApp, SMS, RCS

Convertway is a powerful WhatsApp, SMS, RCS & Email marketing automation app built for Shopify brands. Recover abandoned carts, automate win-back flows, send real-time order updates & boost conversions effortlessly. Reduce RTO with COD-to-prepaid, sell via WhatsApp Catalog & manage chats in a unified omnichannel inbox. Includes AI Voice Agent, advanced segmentation, broadcast campaigns, drip automation & multi-agent support to maximize retention, engagement, LTV & ecommerce revenue growth.

Last verified: September 18, 2026 · Fresh

App details

Developer
Shipway
Category
Marketing & conversion
Pricing
Paid
Launched
January 2017
Rating
4.5 (230) on Shopify

Key features

  • SMS/Whatsapp/RCS/Facebook/Instagram
  • Subscriber Opt-in Tool (3000 Subscriber)
  • Basic Customer Segmentation
  • Scheduled Campaigns & Custom Automation
  • Customized/Carousel Templates
Integrations with:

Checkout Checkout Apps Judge.me - Klaviyo MoEngage Review Collection Apps Shipping & Order Tracking Apps Stamped.io

2 plans · 7-day free trial

Premium

$99/month

Enterprise

$499/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 97 Shopify App Store reviews

Use the arrows to read individual reviews

Great WhatsApp marketing app! It's easy to use, reliable, and has made it much simpler to manage and send campaigns efficiently. The features are useful and the overall experience has been smooth.
— oxolloxo
Helpful and consistent app for overall growth.
— Shreeji Foods
We have had a great experience using ConvertWay for WhatsApp and SMS customer communication. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. The support team / KAM is also very responsive and helpful whenever assistance is needed. Overall, it's a reliable solutio...
— The Old Natural
Convertway has been totally hassle free. It does not lag. Also the team is excellent. We had Priti Mahajan as our POC, she is just too good at solving all your queries.
— Sorgen.Co
We’ve had a great experience using Convertway. The onboarding was smooth and the platform is very easy to use. A big thank you to team for being supportive and available when needed. We saw improvements in conversions, abandoned cart recovery, which made a real impact on our revenue. Highly recommended for brands.
— Unigo
Excellent platform with smooth performance and easy integration. The automation features work really well and help improve customer engagement and conversions. The support team is responsive and helpful whenever assistance is needed. Special thanks to Jyoti for her continuous support and assistance throughout the process. Overall, a reliable app for marketing and order management.
— Nutriburstindia
The platform is smooth, easy to use and has really helped us improve customer engagement and conversions for our Shopify store. The automation flows, WhatsApp marketing features, and support team are excellent. Setup was simple, performance is great. Highly recommended for any eCommerce business looking to scale customer communication and sales efficiently. Great work by the ConvertWay team
— We Herbal | Honest Ayurveda
Convertway has really improved our conversions, especially with abandoned cart recovery. The WhatsApp and SMS marketing works great, and Shopify integration is seamless. Easy to use, reliable delivery, and helpful support—overall a great tool for boosting sales.
— Eastman Cast & Forge Ltd
The team support was excellent, especially Dhananjay sir, who was very helpful and responsive.
— anastyaoverseas
Using ConvertWay for WhatsApp automation has been a great experience so far. The API is smooth, reliable, and easy to integrate. We’re running multiple flows (like abandoned cart and retargeting), and delivery has been consistent without issues. Special mention to Dhananjay — super helpful and responsive whenever we needed support. Overall, a solid platform if you’re serious about scaling Whats...
— RioRabbit
TCW help us grow our brand, very helpful, good our brands.
— Ombre Bliss
empty
— Jnorss
Have uninstalled the app. They create a credit line in your Whatsapp Business Account in your Meta Account and it would refuse to be removed and the support is next to pathetic. They literally want you to stick arounf them. Meta could even sometime srestrict yuor account. So better be careful.
— nappee
this is the worst application. They never pay 200 usd and Customer service representatives did not answer me.
— SERFBRANDS
BE AWARE: I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance. It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most o...
— ComfoFeet
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
— tushti-apparels
★☆☆☆☆ Used to be great, now it's just costing me money. I used Convert Way for 1.5 years and honestly loved it. Everything just worked, and the support was good. But for the last two months, it's been awful. The app is full of bugs, and it's costing my business a lot of money. The worst part? A bug secretly switched my approved "Utility" COD confirmation flow to some random "Marketing" template...
— Claura Designs Pvt. Ltd.
App Installed since 5 years. In October begiining, mr Akash from Unicommerce was doing some setting on Shipway from his end and then in the October billing, first time we were charged something. We request you to please refund the entire amount (₹3,189.78) charged.
— Joy Global
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
— GUD Swim
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
— Noigra - By Nature For Nature

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