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CW: WhatsApp, SMS & AI Chatbot icon

CW: WhatsApp, SMS & AI Chatbot

Boost cart recovery, sales & engage customers via WhatsApp/SMS

by Shipway · Launched: January 2017

4.6 (246) on Shopify Used by 427 Shopify stores

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ConvertWay helps e-commerce brands scale revenue with 1:1 conversations with AI across WhatsApp, AI Voice, Email, SMS, Web Char, and Social.

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About CW: WhatsApp, SMS & AI Chatbot

Turn WhatsApp, SMS and Email into revenue channels for your store with ConvertWay. Automated journeys recover abandoned carts, win back lapsed buyers, upsell and send order updates on autopilot. Use advanced segments to send flash sales, early-access offers and holiday campaigns on the channel each customer prefers. AI chatbots on your website, WhatsApp and Instagram answer questions and recommend products 24/7. Get set up in 5 minutes, with our team ready to help whenever you need.

Last verified: November 2, 2026 · Fresh

App details

Developer
Shipway
Category
Marketing & conversion
Pricing
Paid
Launched
January 2017
Rating
4.6 (246) on Shopify

Key features

  • Best for early-stage, pay-as-you-grow
  • WhatsApp and SMS marketing
  • Up to 3,000 subscribers
  • DND hour and fallback templates
  • Shopify customer segments + list uploads
Integrations with:

Checkout Facebook Messanger Judge.me Klaviyo Omnisend WhatsApp WhatsApp Business

3 plans · 7-day free trial

Starter

$49/month

Growth

$99/month

Enterprise

$399/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 118 Shopify App Store reviews

Use the arrows to read individual reviews

Had a wonderful experience from the beginning - right from onboarding with Mihir's help till now with the team's help for promotions, marketing ideas, scheduling campaigns and other suggestions it's all been great. Thanks CW!
— AUZORI
We’ve been using ConvertWay for over a year, mainly for WhatsApp automations and cart recovery. We consistently get 80%+ delivery rates on our marketing messages, and features like smart retries help us get more messages through to our customers. On average, we're seeing around 5X ROI, which has been great for us. Adarsh and Ayush have also been really helpful and quick to jump in whenever we need...
— Blue Buddha
The ROI has been a huge win for us. We're 6X ROAS on UTM-level attribution, which gives us a much clearer picture of the revenue we’re actually driving from ConvertWay, beyond just click-based attribution. We use WhatsApp and AI Voice calls for abandoned cart recovery which helps us reach more shoppers without having to call everyone manually. We also use AI Voice & WhatsApp for COD order confirma...
— the daily rootine
We had a really easy and quick onboarding with Convertway. Needed some help understanding the platform initially, their team was very quick to respond and get issues sorted or guide when needed. Made the transition from another service provider quite effortless. Thanks to Jyoti and rest of the team for helping us. Overall has been an effective marketing platform for us. Would definitely recommend.
— Hello June
Great experience with ConvertWay! Special thanks to Shivani and Jyoti for making the onboarding process smooth and helping us quickly set up some really effective automated flows. The support has been excellent, and the platform is easy to get started with. Highly recommended!
— pluss.in
Our experience with Convertway has been good so far. The platform is easy to use, and the team has been supportive and helpful throughout. They have been guiding us in improving our WhatsApp marketing campaigns and overall conversion performance. Whenever we have questions or need assistance, the team is responsive and provides helpful solutions. We appreciate their continued support and look forw...
— penpencilink
We have had a great experience using ConvertWay for Emailer , WhatsApp and SMS for remarketing and promotional activities for our Business. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. The support team is also very responsive and helpful whenever assistance is...
— Truefitt & Hill India
Convertway has been a great tool for managing our WhatsApp marketing. The platform is easy to use, and the team provides clear guidance to help us understand and use its features effectively. Whenever we face any issues or have queries, Arindam from the support team is quick to respond and help us find a solution. This makes a big difference in keeping our campaigns and automated flows running sm...
— HEllO EDC
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— Athlisis Sports- Speed Strength Success
Working with Convertway has been a great experience. Mihir and the team were responsive and knowledgeable throughout. Since we started, we’ve seen a significant drop in RTOs, and our conversions have gone up as well. Highly recommended for any D2C brand.
— Shanu Baba Herbal Hair Treatment
I had a really good experience with Convertway. The overall process was smooth, professional, and well-managed. I would especially like to appreciate Preeti for her excellent support and coordination throughout the process. She was very helpful, responsive, and always ready to clarify any doubts and assist whenever required. Her communication and follow-up made the entire experience much easier a...
— Mikanix
Have uninstalled the app. They create a credit line in your Whatsapp Account in your Meta Account for your business portfolio and it would refuse to be removed and the support is next to pathetic. They literally want you to stick around them. Meta could even sometime restrict your facebook account. So better be careful. Update 05-10-2026 Someone from convertway reached through whatsapp and aft...
— nappee
Have uninstalled the app. They create a credit line in your Whatsapp Business Account in your Meta Account and it would refuse to be removed and the support is next to pathetic. They literally want you to stick arounf them. Meta could even sometime srestrict yuor account. So better be careful.
— nappee
this is the worst application. They never pay 200 usd and Customer service representatives did not answer me.
— SERFBRANDS
BE AWARE: I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance. It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most o...
— ComfoFeet
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
— tushti-apparels
App Installed since 5 years. In October begiining, mr Akash from Unicommerce was doing some setting on Shipway from his end and then in the October billing, first time we were charged something. We request you to please refund the entire amount (₹3,189.78) charged.
— Joy Global
★☆☆☆☆ Used to be great, now it's just costing me money. I used Convert Way for 1.5 years and honestly loved it. Everything just worked, and the support was good. But for the last two months, it's been awful. The app is full of bugs, and it's costing my business a lot of money. The worst part? A bug secretly switched my approved "Utility" COD confirmation flow to some random "Marketing" template...
— Claura Designs Pvt. Ltd.
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
— GUD Swim

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