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Winback: SMS Marketing

Drive More Revenue with SMS Marketing - Get High ROI...

by Winback · Launched: July 2019 · Free plan available.

4.5 (59) on Shopify Used by 525 Shopify stores +1 installs · 30 days

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With Winback, you can easily build your SMS list, send personalized messages, recover abandoned carts, drive post-purchase upsells, and create automations to dr

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About Winback: SMS Marketing

Winback is an SMS marketing platform that simplifies reaching leads and customers through SMS campaigns and automation. Start using it today and watch your business grow!

Last verified: September 2, 2026 · Fresh

App details

Developer
Winback
Category
Marketing & conversion
Pricing
Free plan available
Launched
July 2019
Rating
4.5 (59) on Shopify

Key features

  • 50 SMS Credits
  • Pre-Built SMS Automation
  • SMS Campaigns
  • Cart Abandons
  • Browser Abandons
Integrations with:

API AT&T T-Mobile Verizon

4 plans · starts free · 14-day free trial

Free

Free

Starter

$149/month

SMS Team

$299/month

Growth Team

$899/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 108 Shopify App Store reviews

Use the arrows to read individual reviews

I recommend this app!! It's beyond my imagination, so many customers come back. And thanks for Joe, a really nice guy.
— ICEGIANT
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
— Boba Nutrition
App has gotten better. Receiving help from new manager is great. He does a great job of reaching out to the customers, guiding how to use the app to the best of the businesses capability. I'd recommend.
— KeepFit by Keisha™
I like the easy way they have to set up cart abandons and winback feature. So far the support has been ok. I am considering upgrading my plan so I can have enough credits to activate and use more features.
— Playa911
Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites.
— Sock Mafia
The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!
— GymDeity.com
I use this app to help me increase sales and they do an AMAZING JOB. I cannot wait run some campaigns to see how I do in sales.
— SaqoyahsBeautyBar
The best app out there! Love the features and tracking. If you are serious about your e-commerce business this is the app you need installed ASAP!
— Boss Bears
Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team
— L. EYES Eyewear
Easy to install and customer service is quick to respond and assist. I recommend this for your business it has helped recoup abandon sales.
— Cates Closet Boutique
Love this app! Customer Winback and Abandon Cart have generated close to $250,000 in extra revenue in the 10 months we have been using it. They quietly do their thing in the background - it is only when you look at the data do you realize how effective it is.
— Ocha & Co.
I am extremely happy to recommend this app. It has already generated over $2,000 in extra revenue!
— Rescue Swag
I have been messaging as I have credits that I paid for that I cannot use. and no one is getting back to me!
— All Things For Kids
DIDNT WORK
— LIORE'e
No longer works :( And crickets from the support team
— Fido & Flicka
(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick...
— Booty Scrunch Mami
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
— TOROE Performance Eyewear
The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.
— Tebuti
Seems they are no longer in business and offer no support anymore, I was a customer for 2 years and now I just get a 504 error when entering the app. Such a shame because this app generated over $500k in revenue for me :(
— Straton Watch Company
I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not deliveri...
— KB Designs

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