Support Pilot AI ‑ helpdesk

AI support that replies, recommends, recovers, resells.

by JR management · Launched: March 2026 · Free plan available.

5.0 (1) on Shopify

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Each support ticket becomes a revenue action — reply, recommend, recover, resell. 24/7.

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About Support Pilot AI ‑ helpdesk

Stop treating customer support as a cost center. Every ticket is paid customer attention. SupportPilot reads each message, finds the order, applies your policy, replies in your tone, and triggers the right business action: refund + VIP offer, sizing + cross-sell, complaint + churn flag, compliment + review request.Auto-send by default, surgical escalation on what you flag. Connects Gmail, Outlook, IMAP, live chat. GDPR, EU-hosted. Replies, recommends, recovers, and resells on every ticket — 24/7 Connects Gmail, Outlook, IMAP/SMTP and a live chat widget in one inbox Looks up store orders, tracking, refunds and customer history per ticket Triggers business actions per ticket: refund offers, cross-sell, churn flag Human approval required before any AI reply is sent to a customer Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer: JR management
Category: Store management
Pricing: Free plan available
Launched: March 2026
Rating: 5.0 (1) on Shopify

Key features

50 AI responses
Gmail integration
AI classification
Order lookup
100 AI responses/mo

Integrations with:

Anthropic Claude API, Gmail API, outlook API

4 plans · starts free

Free

Starter

$15/month

Growth

$49/month

Scale

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 1 Shopify App Store reviews

Use the arrows to read individual reviews

Honestly, really impressed by SupportPilot AI. We’ve tried several Shopify support tools, and this one clearly stands out. The AI actually understands customer requests (not just generic replies) and leverages real store data (orders, FAQs, policies), which makes responses highly relevant. Big highlight: the playbooks. They let you automate real scenarios (refunds, order tracking, cancellations,...

— Timpa Lingerie

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