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Tacey: Order Editing icon

Tacey: Order Editing

Let customers edit address, edit order, cancel & merge orders

by ONDUTYOPS LLC · Launched: May 2026

5.0 (1) on Shopify
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Order editing on Shopify without a support email. Customers fix a wrong address, change quantity, swap items, merge orders or cancel before it ships.

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About Tacey: Order Editing

Self-service order editing on the Shopify thank you page and order status page. Address validation catches a wrong address when the order is placed and holds it before it ships. Customers can edit an order after purchase: fix a wrong address, change quantity, swap a variant, add items, download a PDF invoice, or cancel. Merge orders: two paid orders from one customer become one shipment. No refund, no second charge. Send Pre-shipment reminders and post purchase upsells on the same page.

Last verified: September 23, 2026 · Fresh

App details

Developer
ONDUTYOPS LLC
Pricing
Paid
Launched
May 2026
Rating
5.0 (1) on Shopify

Key features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
Integrations with:

3PL Checkout Customer Accounts Preorder Apps Shipping and Fulfillment Apps Shopify Flow Sidekick

6 plans · 7-day free trial

0 - 750 Orders

$29/month

751 - 1500 Orders

$49/month

1501 - 2500 Orders

$79/month

2501 - 5000 Orders

$129/month

5001 - 10K Orders

$229/month

10k - 20k Orders

$399/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

We’ve been using Tacey for our Shopify store and it has significantly reduced the time spent manually reviewing orders. The address validation and order verification features help catch potential issues before fulfillment, which has improved our shipping accuracy and customer experience. The app is easy to set up, works reliably in the background, and provides peace of mind when processing orders....
— TrucknTow, Inc
Great app, caught already multiple fraudulent orders and it makes shipping addresses way cleaner. Already saved me a lot of manual work!
— VERNIER
Super impressed with this! We've been looking for something that would help us contact customers to correct addresses, this is a pain for us doing it one by one. Most checkout address validators still use google autocorrect and 70% of them are still incorrect. This app or agent helps us detect the wrong addresses and contacts the customers on our behalf. So far we are impressed with this! Thank yo...
— Perfume Overstock

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