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tawk.to Live Chat

Monitor and chat with site visitors in real time.

by tawk.to · Launched: November 2015 · Free plan available.

3.5 (54) on Shopify Used by 9,178 Shopify stores

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tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.

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About tawk.to Live Chat

The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats.Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support. View and manage Shopify orders directly from chats and tickets. Personalize greetings with triggers based on location, past visits, and more. Provide fast, accurate responses with canned “shortcut” message templates. Manage unlimited customers and organizations in your CRM. Need help? Reach out to our support team 24x7 for live assistance. Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
tawk.to
Category
Marketing & conversion
Pricing
Free plan available
Launched
November 2015
Rating
3.5 (54) on Shopify

Key features

  • tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time
Integrations with:

Google Analytics, Shopify Admin, Webhooks, Wordpress, Zapier

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 99 Shopify App Store reviews

Use the arrows to read individual reviews

The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
— Baby Bloom
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
— Snoot Boopers
very good for what it does, you can use it to communicate with customers and can have other log ins for staff
— hiierliving
Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
— Effortless Bridal
I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.
— Shop On In
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
— PremiumGaming
I'm so glad that I found this app. With all the technical problems I've been having with my store, it's been a huge relief to have someone there to help me out and answer my questions. They're super responsive and always willing to help out. This is really one of the best apps for Shopify! https://www.shackled.me/
— Shackled.Me
I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!
— Front Porch Candles
This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business. HIGHLY RECOMMENDED
— Tiarawears
I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid...
— etzart
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
— BuyOut Online
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
— My Pizza Steel
sh*t
— TORQUE3D Sp. z o.o.
app doesnt work, no support. Not sure what the point of it is.
— Biohacker Direct
the application is not working anymore, nothing is going well, we can't open the page, we can't validate
— Legrandnaturel
empty
— ODDCELL
Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!
— Shop It All
There is button placed outside of the widget. We can't fix this. Customer support is AI, You don't get to speak to a human unless you schedule a meeting. We don't want a meeting!
— Kadopapier.net
if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam
— LuvvyBug
Support is nowhere to be found. Hard to set up and edit the widget. No thank you!
— High Altitude Mods

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