Shopify Inbox

An AI sales associate that knows your customers

by Shopify · Launched: August 2019 · Free plan available.

4.6 (5,462) on Shopify Used by 417,675 Shopify stores Built for Shopify

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An AI sales associate for your online store

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About Shopify Inbox

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Your Inbox agent helps shoppers from the first click. Connects to your catalog, inventory, and policies with zero setup. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more. Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Shopify
Category: Store management
Pricing: Free plan available
Launched: August 2019
Rating: 4.6 (5,462) on Shopify

Key features

An AI sales associate for your online store

Integrations with:

Online Store, Shopify Admin

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 50 Shopify App Store reviews

Use the arrows to read individual reviews

It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores. What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific informat...

— Gentle Doves Flower Shop

Ich bekomme meine Nachrichten auf mein Handy, und kann die auch sofort beantworten. Die KI schreibt selbst schreibt schon Antworten vor die man auch so übernehmen kann. Aber immer schön vorher einmal durchlesen.

— Zentroo

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— BBA Shop

C'est une belle surprise et decouverte!.

— HerbalBoutiquePro

Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.

— Electricos Montes

I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped. Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the tea...

— 9 Star Jewelry

より細かな接客ができカゴ落ちも減りました

— 蒟蒻しゃぼん公式オンラインショップ

Works a ton better than other similar apps. Being able to see a customers items in the cart, and also what page the customer is looking at when they needed help, is soooo amazing and helpful to make listings better! And works on my phone too! Now if we can get shopify to let me see sku's when looking up items in the P.O.S. then we would really be cooking.

— ICT Billet

works well and answer customers concerns quickly

— GiftsWeNeed

Love the app and where is was. The new update has the makings of something great but missing A LOT of things. I will change my review when the updates change. It seems too buggy to be released right now. 1. Need to be able to be notified when someone is chatting with Ai. 2. Need to be able to jump into the conversation when they are speaking with ai. I cant even open the conversation with someon...

— The Golf Guys Online

The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates...

— GetCarTech

bitte sofort wieder die funktion einbinden das kunden mit email chat schreiben können so ist das nur müll die app es bringt nur mehr chaos rein BITTE SOFORT EIN UPDATE machen....

— Sani Tesbih

1. The update introducing the so-called AI features is terrible; the AI itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely. 2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies cannot be delivered to their inboxes, resulting in reduced engagement. 3. For c...

— EDIKANI

new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them

— KamiSpeed.com

Das neue Update ist leider sehr schlecht. Bitte rückgängig machen.

— Bubble Blaster

As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.

— Equipatron