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Ticket Flow ‑ Better support icon

Ticket Flow ‑ Better support

Let customers open tickets, reply in your Admin page

by South tech · Launched: May 2026 · Free plan available.

5.0 (5) on Shopify
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TicketFlow brings storefront support into Shopify Admin: tickets with customer & order context, email alerts, and links from your store menu and accounts.

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About Ticket Flow ‑ Better support

TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk. TicketFlow can also create internal-only tickets that are not visible to customers.

Last verified: October 5, 2026 · Aging

App details

Developer
South tech
Category
Store management
Pricing
Free plan available
Launched
May 2026
Rating
5.0 (5) on Shopify

Key features

  • Email notifications
  • Clients and Admin tickets
  • AI responses generation
  • Admin only tickets (for intern tickets)
  • Bulk tickets edit
Integrations with:

Shopify Admin

2 plans · starts free · 7-day free trial

Free Plan

Free

Premium

$9.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 11 Shopify App Store reviews

Use the arrows to read individual reviews

Best client support app, easy to use and very powerful.
— ViXELZ
Ticket Flow is a good app and it also has great support.
— SchmierCup
Great app to centralize client support and keep track of everything without flooding our email box
— Dewly
Much better than usual apps, much simpler and efficient to use!
— Murphy Tech
This app really helped me manage tickets on my store, I recommend it.
— AEKONIK PH
Before using it, our inbox was overloaded and it was difficult to know which requests had already been answered, which ones were still pending, or what another team member had already done. Now everything is centralized and structured. The workflow is simple, the ticket statuses are clear, and all the Ai response feature saves time on repetitive requests. It is a great tool for keeping customer s...
— Rahma e-Shop
We've had a great experience with TicketFlow. It's simple to use, keeps our support tickets well organized, and helps our team respond to customers much faster. Great tool!
— Mini Wonder
TicketFlow has made our customer support much more organized. Everything is in one place, making it easy to track conversations and collaborate with the team. Highly recommended!
— Flairscords
TicketFlow made our support much easier to manage. Everything is clear, organized and linked to the right order.it saves our team a lot of time and helps avoid missed messages or duplicate replies
— Little Legacy Kids
Very useful app for any Shopify store that wants to improve customer support. Being able to connect each support request directly to an order is a major advantage. We can quickly understand the customer's situation without searching manually through Shopify, emails, or internal messages. The ticket history is also very clear, especially when several people work on support. Everyone stays aligned...
— AEKONIK PH
TicketFlow completely changed the way we manage customer support. Before, we were receiving a huge number of emails every day and it was very easy to lose track of conversations, previous replies, and what had already been done. Now, everything is clear and organized in one place. The whole team can see the ticket history, what a colleague already replied, what actions were taken, and whether the...
— LUNA LOLA

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