Wati: AI Chat & Abandoned Cart

Recover carts and increase sales with AI-powered WhatsApp chat

by WATI: WhatsApp Team Inbox · Launched: September 2020

3.7 (112) on Shopify Used by 22 Shopify stores Built for Shopify

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About Wati: AI Chat & Abandoned Cart

A customer leaves your Shopify store at checkout. With Wati, that's not the end of the story — it's a WhatsApp message away from becoming a sale. Recover abandoned carts, confirm orders, and send shipment, fulfillment, and return updates. Astra, your AI agent, answers product questions and resolves order queries around the clock. When WhatsApp isn't available, messages fall back to RCS and SMS. Every reply lands in one shared inbox, with segment sync and revenue reporting on Business plans. Bring abandoned carts back with automated, multi-step WhatsApp drip campaigns Reach the right Shopify customers with segmented WhatsApp campaigns Keep every order update automatic: confirmations, shipping, fulfillment, returns Have Astra, your AI agent, answer product questions and resolve order queries See every conversation and every agent's performance in one shared inbox Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: WATI: WhatsApp Team Inbox
Category: Store management
Pricing: Paid
Launched: September 2020
Rating: 3.7 (112) on Shopify

Key features

Zero-fee WhatsApp setup
Omnichannel inbox (WhatsApp + RCS + SMS)
Standard promotions
Lead acquisition and segmentation
Team inbox staples

Integrations with:

Checkout, Facebook Ads, Google Sheets, Hubspot CRM, Woocommerce, Zapier, Zoho CRM

3 plans · 7-day free trial

Growth

$69/month

Pro

$149/month

Business

$349/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 28 Shopify App Store reviews

Use the arrows to read individual reviews

WATI has been very helpful for managing our WhatsApp customer communication directly from Shopify. The platform is easy to use, and the automation features help us respond to customers more efficiently. Their support team is also responsive and willing to help whenever we have questions. Overall, it’s a useful tool for improving customer engagement and sales follow-up.

— Ellandeve

Good experience with this integration - did see an uptick in sales with it.

— Cancel Stigma

Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.

— Lefton Home

On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately.

— iPlanet APP Digital

WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy.

— Crank1performance

WATI did the heavy lifting for our abandoned carts, and the conversion rates actually moved. Order confirmations aren't a manual grind anymore; they just run. It also finally brought some sanity to our database. Segmenting is simple now, not a mess.

— PH

I started using this app and set up was very easy, also app seems very good and how it has already started reaching out to my abandoned checkouts and order confirmations, its a must have!!

— bestech cookware

we are using this app and it is very easy to manage my order flow, in terms of order confirmation, abandoned carts, order shipping, order delivered. it is very helpful for business.

— Luxe in Lace

we are using this app for our b2b business, it helped us to manage leads and it is effective in terms of managing database and tagging leads is even helpful. its a 360 degree whatsapp marketing tool.

— The Little Bunny

Of all the tools available on Shopify to follow up with potential customers who have abandoned their carts, my favorite by far is WATI. It offers a fast and seamless integration with WhatsApp, and the app is both highly efficient and very easy to use. You don’t need advanced or highly technical knowledge, and after trying many alternatives, I would definitely choose WATI without hesitation.

— Mi tienda

we have been using this app from a long time, it has helped us to recover our abandoned carts, increased our overall conversion rate. its a must to have if you are doing whatsapp marketing. its 10/10 for sure

— Kaze Living

Good product and service

— coofandy

Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.

— Surplus Fabrics

i wanna disconnect plz

— Flamingo for men

Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution.

— NiceG

Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would

— Entice Accessories

Worst app! Very hard to set up. And the worst part is, you can't remove/deregister your business, and you are now stuck as you can't use any other app. I'm too frustrated, more than 6 hours trying to deregister my number, and it's still linked.

— Herbicare

The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support

— The Malwa Story

You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer.

— NATICA