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Wello: AI Chatbot & Live Chat icon

Wello: AI Chatbot & Live Chat

One AI agent + live chat: sells, supports & tracks...

by Wello Chat · Launched: June 2026 · Free plan available.

5.0 (6) on Shopify
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AI chatbot & live chat trained on your store. Answers shoppers 24/7, recommends products that sell.

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About Wello: AI Chatbot & Live Chat

WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat. Customize the widget to match your brand, review conversations in one dashboard, and set up in minutes with no code. AI chatbot answers support questions 24/7, trained on your store's own data Live chat: jump into any AI conversation and talk to shoppers in real time Recommends relevant products and guides shoppers to checkout to boost sales Instant answers to FAQs on shipping, returns, sizing, and product details Order tracking in chat: shoppers check order status without emailing you Show more Show less

Last verified: July 22, 2026 · Fresh

App details

Developer
Wello Chat
Category
Store management
Pricing
Free plan available
Launched
June 2026
Rating
5.0 (6) on Shopify

Key features

  • 120 AI replies (lifetime)
  • Trained on your products, policies & FAQ
  • Product recommendations & add-to-cart
  • Order tracking & status in chat
  • Smart handoff to your team
Integrations with:

Checkout, Email, Shopify Admin

4 plans · starts free · 14-day free trial

Free

Free

Starter

$19/month

Growth

$49/month

Pro

$129/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 6 Shopify App Store reviews

Use the arrows to read individual reviews

Our support inbox used to be chaos. Wello quietly took over a big chunk of the routine questions by pulling from our site data, and honestly the conversion bump was a nice surprise on top of that.
— Calvin Royce
We really love this app so far. We highly recommend it!
— Kind-In-Action
We liked WelloChat a lot. It's helpful for us to automate answering customer questions based on the website data, helping us to reduce support tickets and convert customers.
— Martha & Lily
Super good app! Gave me the peace of mind while handling my store. Highly recommended for every store owner for automating their customer service and increasing sales AOV. 10/10
— MetalShines
just installed this a couple days ago and so far really impressed. Setup was dead simple had the widget live on my store in under 10 minutes. Already got my first customer message through it and the notification came through right away. Clean interface, no clutter. Looking forward to seeing how it performs long term.
— BESTINO
WelloChat has been really helpful for my store. It’s easy to set up, simple to use, and saves a lot of time when handling customer questions. The chatbot feels smooth and useful, and overall it has made customer support much easier for me. Definitely a great app.
— Neckart

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