Yofi

Protecting your brand from return abuse and fraud.

by BotNot, Inc. · Launched: July 2022 · Free plan available.

5.0 (3) on Shopify Built for Shopify

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Protecting your brand from return abuse and fraud.

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About Yofi

At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. Preventing return fraud and abuse with advanced AI detection. Leveraging telemetry to monitor and analyze suspicious customer behaviors. Empowering CX reps with risk scores and clear decision rationale. Enhancing profitability by safeguarding policies and reducing losses. Optimizing & automating return policies to segment good and bad actors. Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: BotNot, Inc.
Category: Store management
Pricing: Free plan available
Launched: July 2022
Rating: 5.0 (3) on Shopify

Key features

Free one-time Bad Actor Diagnostic to quantify:
Return fraud & abuse
Claims & policy abuse
Good and bad resellers
Readout of total impact

Integrations with:

Checkout, Shopify Flow, gorgias, loop, narvar, orderprotection.com, slack, zendesk

1 plan · starts free · 30-day free trial

Starter Plan

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

Very nice seeing a risk score on every order and I no longer have to worry about return fraud, that's for sure. Whenever I get a "my package never showed up" message, I can validate it here.

— Tilly Golf

Love this app. We have an extremely lean team and a million different priorities. Yofi lets us understand, segment, and talk to our customers without doing any of the leg work ourselves. Their team is top notch and truly cares about our success. Absolute game changer!!

— Sunday Showers

Love YoFi, I would recommend this app to anyone interested in learning more about who is transacting on your site. You might be surprised at how many orders you have placed by bots and bad actors. The service and team behind the product is 10/10 too.

— Period Correct

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