Zipchat AI Chatbot & Live Chat

by ZIPCHAT INC · Free plan available.

5.0 (157) on Shopify Used by 1,335 Shopify stores

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AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email

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About Zipchat AI Chatbot & Live Chat

Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email AI Chat takes actions: order tracking, returns, COD, discounts & stock checks AI customer support & customer service: product, sizing, shipping & FAQ answers AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: ZIPCHAT INC
Category: Marketing & conversion
Pricing: Free plan available
Rating: 5.0 (157) on Shopify

Key features

AI Chat, AI Chatbot & AI Helpdesk
Agentic sales & support: live chat, WhatsApp, Instagram & email

Integrations with:

ChatGPT, Claude, Checkout, Emails, Instagram, Messenger, Gorgias, Zendesk, Re:amaze, Klavyo, Omnisend, Brevo, Shopify Admin, Whatsapp Business API

4 plans · starts free · 7-day free trial

Free

$49/month

$129/month

$249/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 94 Shopify App Store reviews

Use the arrows to read individual reviews

We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website. The setup was smooth, communication was prompt, and it's clear...

— Casa Di Luce

We've been using ZipChat for quite a while now, and it has genuinely exceeded our expectations. Initially, we were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup. After seeing the results, that quickly changed. ZipChat has become the first line of communication on our website, allowing our team to focus on the more...

— NineTwoFive

Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in te...

— Pluto Divisori®

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— Cove & Co.

il chatbot funziona bene, si integra perfettamente con lo store e l'assistenza aiuta per qualsiasi problema

— Madonnina Resell

What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support. Second chance, we have reinstalled because the app was that good for the cost, pleased with the AI side, jury is still out on the support

— Fytique

We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where w...

— Heavins

Onboarding was very easy. Great service.

— Belluna

Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.

— Sydney's Wholesale

This is a very positive game changer. An absoute must on any ecommerce site. Thank you.

— Nuera Health & Wellness (Pty) Ltd

Zipchat ci ha aiutato tantissimo. L'abbiamo installata sul nostro store e in poco tempo abbiamo visto la differenza: risponde ai clienti in automatico, gestisce le domande sui prodotti e recupera vendite che altrimenti avremmo perso. Configurazione semplice e supporto reattivo. Per noi è diventata uno strumento indispensabile. Consigliatissima

— Just in Case

L'impostazione è semplice e i risultati sono davvero smart. Le risposte sono veloci e dettagliate, ti permette di avere una reattività 7/24. Con la possibilità di recuperare i contatti degli utenti puoi approfondire e assisterli anche in un secondo momento direttamente.

— Madiva

The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.

— KANKA Grill

I am extremely disappointed with the marketing tactics of this app. I have received 6 emails in a single week despite never subscribing to their list. Even worse, there is no 'Unsubscribe' link in their emails, which is a direct violation of anti-spam regulations. I have replied twice asking to be removed, but the emails keep coming. If you value your inbox and professional boundaries, stay away....

— Turku Kārums

We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as sp...

— SiaLinda.com

The biggest flaw is their support. They take many days to get back to me especially for really important problems. Currently they haven't gotten back to me on my problems. Very disappointed

— AI Music Service

Charge me for two plan at the same time,scam

— Campark - Focus on Cameras

Descubrí Zipchat en sus inicios, me pareció una gran solución con un soporte magnífico. Lamentablemente hoy no puedo decir lo mismo y es una lástima porque la app tiene potencial, pero el soporte es lento e ineficaz. No he podido pasar del setup inicial.

— Dermedic

It initially performed well, then deteriorated to the point of being ineffective. Early on, it generated some sales, but for over a month and a half it has produced zero sales despite increased website traffic. Customer support is inadequate; a support ticket submitted several days ago received no response. The pricing is unjustified for the results delivered. At $49 per month, it should generate...

— Lunara Shopping

Updated Review: I’ve stopped using this app, and here’s why. We use separate services for AI-assisted email CRM and an AI-assisted virtual receptionist. I dislike how siloed ZipChat is. There’s no way to export conversation data to help with email or phone handling. Also, older training data was sometimes retained despite every effort to re-educate it, which led to some bad customer suggestions....

— MediaLight Bias Lighting

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