17TRACK Order Tracking

Simplify order management with smooth tracking and returns

by 17TRACK · Launched: January 2021 · Free plan available.

4.9 (3,838) on Shopify Used by 98,016 Shopify stores Built for Shopify

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales

Get it on Shopify →

About 17TRACK Order Tracking

Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations. Automated Email Notifications: Send shipping updates to build customer trust. Hide All China Info: Protect your brand with a one-click dropshipping mode. Shipping Analytics: Optimize carrier performance with data-driven insights. Show more Show less

Last verified: August 8, 2026 · Stale

App details

Developer: 17TRACK
Category: Orders & shipping
Pricing: Free plan available
Launched: January 2021
Rating: 4.9 (3,838) on Shopify

Key features

50 shipments per month
Access 3,300+ carriers
Branded tracking page
PayPal integration
Dropshipping mode

Integrations with:

Checkout Customer accounts Judge.me Klaviyo Loox Omnisend PayPal Shopify Admin Shopify Flow Trustpilot

4 plans · starts free · 14-day free trial

Free

Basic

$9/month

Pro

$49/month

Premium

$159/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 202 Shopify App Store reviews

Use the arrows to read individual reviews

Great tracking solution for our Shopify store 17TRACK has been a great addition to our Shopify store. It makes it much easier for our customers to track their orders and gives them a clear view of their shipment status throughout the delivery process. We especially like the clean tracking page, broad carrier support, and the ability to provide a more professional post-purchase experience. The se...

— PONGBOT

Jay was very helpful with getting my tracking set up

— Trnchs

Just installed and so far so good. I chatted in and was assisted by Denver. He was very quick to assist and fix my issue.

— Soulhemian

ok top

— Glamoro Urbano

GOOD

— CHHATARAMS

Wir richten die App gerade erst vollständig ein, aber der erste Eindruck vom Support ist bereits hervorragend. Jay hat innerhalb weniger Minuten freundlich und unkompliziert geholfen. Vielen Dank dafür!

— Garos

This is a usefull app where you can customize your tracking number page, its intuitive for your customers to use.

— Doux Réveils

empty

— DUROZZLE

.

— Akeleo

This is not a modern app at all! In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page. For an e-commerce business, that level of limitation is simply not acceptable.

— The Rectangular Watch Brand | Söner Watches

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty. This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automat...

— Kerafactor Europe

Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120. Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen. Natürlic...

— Deutsch Rockt!

Worked for a while. Then it stopped interfacing with the backend of our store. It does not link the tracking number into the backend of Shopify. And when I reached out to their tech support they were befuddled. So I found another app. My recommendation... look elsewhere for a tracking app.

— ExcellentSupply.com

1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a rete...

— mySheepi

good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers. Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble. use the app but bewarned... you'll have to do customer support's job for them ............................................

— Wreckin' Candy

empty

— Nivraus

Excellent service and support. A great app that makes management of order tracking very easy. Makes administration and monitoring order deliveries very easy!

— SANUSq Health FR