17TRACK Order Tracking

Simplify order management with smooth tracking and returns

by 17TRACK · Launched: January 2021 · Free plan available.

4.9 (3,838) on Shopify Used by 91,675 Shopify stores Built for Shopify

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Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experience.

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About 17TRACK Order Tracking

Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations. Automated Email Notifications: Send shipping updates to build customer trust. Hide All China Info: Protect your brand with a one-click dropshipping mode. Shipping Analytics: Optimize carrier performance with data-driven insights. Show more Show less

Last verified: August 8, 2026 · Fresh

App details

Developer: 17TRACK
Category: Orders & shipping
Pricing: Free plan available
Launched: January 2021
Rating: 4.9 (3,838) on Shopify

Key features

50 shipments per month
Access 3,300+ carriers
Branded tracking page
PayPal integration
Dropshipping mode

Integrations with:

Checkout Customer accounts Judge.me Klaviyo Loox Omnisend PayPal Shopify Admin Shopify Flow Trustpilot

4 plans · starts free · 14-day free trial

Free

Basic

$9/month

Pro

$49/month

Premium

$159/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 102 Shopify App Store reviews

Use the arrows to read individual reviews

top

— Surenon

empty

— Song Yne

Good

— My Store

Thank you jay, great customer service

— QUNZY

really good customer service!!

— Fafagifts

fast +++++

— VAZIG

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty. This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automat...

— Kerafactor Europe

Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120. Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen. Natürlic...

— Deutsch Rockt!

Worked for a while. Then it stopped interfacing with the backend of our store. It does not link the tracking number into the backend of Shopify. And when I reached out to their tech support they were befuddled. So I found another app. My recommendation... look elsewhere for a tracking app.

— ExcellentSupply.com

1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a rete...

— mySheepi

empty

— Nivraus

good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers. Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble. use the app but bewarned... you'll have to do customer support's job for them ............................................

— Wreckin' Candy