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BestChat: AI Chatbot+Live Chat icon

BestChat: AI Chatbot+Live Chat

Increase Sales & Support with Smart Live Chat and AI...

by BestChat · Launched: January 2022 · Free plan available.

4.7 (142) on Shopify Used by 3,271 Shopify stores +15 installs · 30 days

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BestChat is a next-generation AI chatbot and live chat solution for Shopify stores.

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About BestChat: AI Chatbot+Live Chat

BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify.

Last verified: September 17, 2026 · Fresh

App details

Developer
BestChat
Category
Store management
Pricing
Free plan available
Launched
January 2022
Rating
4.7 (142) on Shopify

Key features

  • 80 AI chats per month
  • AI Insights feature
  • AI help me write feature
  • 80 Products AI learning
  • 20 AI knowledge entries
Integrations with:

ChatGPT Checkout Gemini Instagram OpenAI

4 plans · starts free

Free

Free

Starter

$10/month

Basic

$30/month

Growth

$60/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 85 Shopify App Store reviews

Use the arrows to read individual reviews

Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
— SpineX
empty
— my3dprint.bg
perfect！！！！！！！！
— Regen-tech
Wow, this app is amazing! Seriously, the AI is so clever—it actually understands all my product descriptions and then gives customers these great, easy-to-read summaries with the right product links. It saves me so much time! The only thing that would make it better is a way to handle discount codes. Right now, it just makes up a fake one, like "Example10" which isn't usable. I still have to go i...
— NoxLumin
So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.
— Simple Card
Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)
— Go Fishing Men
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
— Custom Plate Pros
easy to set up and seems to be helping so far
— Smart Eats
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
— Lansei China
As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service. Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impressio...
— smart pattern making
empty
— premiumpetshop
It has been good previously, however after their recent Android app updates, it no longer sends notifications of new chats being opened by visitors . Because of this, a lot of chats go missing. Looks like we will have to switch to a new app that actually send notifications to mobile .
— The Home Upgrade
Good
— Utahine
muito top gostei bastante
— Fruits Max Brasil
Nice application and easy to use. Would like more customization options.
— Zitouni
The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions
— Blitz Surf Shop
Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.
— Elysian Wigs
Great so far
— Renewable Outdoors
wow
— LISS | Living in Sunshine
Very good AI chat that you can train on your products and also give it the tone of voice you want to best represent your brand!
— Elite Man Cave

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