BestChat: AI Chatbot+Live Chat

by BestChat · Free plan available.

4.7 (131) on Shopify Used by 3,179 Shopify stores

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Boost Your Business with Advanced AI Chatbot & Live Chat

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About BestChat: AI Chatbot+Live Chat

BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify. Intelligent AI chatbots learn products and orders, making chatbots smarter. AI-driven insights enhance data analysis and support decision-making. Smooth chatbot to agent takeover ensures seamless live chat support. 24/7 AI assistance chatbots handle routine queries, freeing support agents. Real-time Shopify integration boosts live chat and eCommerce efficiency. Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: BestChat
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.7 (131) on Shopify

Key features

Boost Your Business with Advanced AI Chatbot & Live Chat

Integrations with:

ChatGPT, Checkout, Gemini, Instagram, OpenAI

4 plans · starts free

Free

$10/month

$30/month

$60/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 85 Shopify App Store reviews

Use the arrows to read individual reviews

Amazing app. Made everything much easier for users. Thank you for founding this app seriously.

— SpineX

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— Natali's Make up

perfect！！！！！！！！

— Regen-tech

Wow, this app is amazing! Seriously, the AI is so clever—it actually understands all my product descriptions and then gives customers these great, easy-to-read summaries with the right product links. It saves me so much time! The only thing that would make it better is a way to handle discount codes. Right now, it just makes up a fake one, like "Example10" which isn't usable. I still have to go i...

— NoxLumin

So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.

— Simple Card

Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)

— Go Fishing Men

I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.

— Custom Plate Pros

easy to set up and seems to be helping so far

— Smart Eats

Good

— Utahine

It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.

— Lansei China

As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service. Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impressio...

— smart pattern making

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— premiumpetshop

It has been good previously, however after their recent Android app updates, it no longer sends notifications of new chats being opened by visitors . Because of this, a lot of chats go missing. Looks like we will have to switch to a new app that actually send notifications to mobile .

— The Home Upgrade

muito top gostei bastante

— Fruits Max Brasil

Nice application and easy to use. Would like more customization options.

— Zitouni

The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions

— Blitz Surf Shop

Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.

— Elysian Wigs