BetterDocs FAQ Knowledge Base

AI FAQ builder, knowledge base & help center with live...

by Storeware · Launched: March 2022 · Free plan available.

4.9 (46) on Shopify Built for Shopify

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Create AI-powered FAQ pages, product FAQs & a knowledge base help center for your store. Includes FAQ schema, instant answers, live chat, WhatsApp & Messenger.

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About BetterDocs FAQ Knowledge Base

BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster.

Last verified: August 23, 2026 · Fresh

App details

Developer: Storeware
Category: Store design
Pricing: Free plan available
Launched: March 2022
Rating: 4.9 (46) on Shopify

Key features

5 FAQs & 1 FAQ Group
12 Docs & 3 Doc Categories
Custom CSS
Instant Answers - WhatsApp & Messenger
AI Autowrite

Integrations with:

ChatGPT FAQ Help Center Messenger Product FAQ Shopify Admin WhatsApp

2 plans · starts free · 7-day free trial

Free

Pro

$5.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 58 Shopify App Store reviews

Use the arrows to read individual reviews

So far so good! Works really well and support is happy to jump in and help.

— Flexfilm

EIne Sehr Gute App und ein sehr freundlicher Support. Der einen sehr schnell hilft.

— Werner Design & Beschriftung

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— behnacsonlinestore

WOW! This app is fast and comprehensive, so much more than an FAQ bank. The support is something else too. Worth it 100 times over. Thanks team!

— SRSLY Health

Good

— Belleze

Die Einarbeitung in die App ist komplex, vor allem die Einstellungen des Designs. Dafür hat man viele Optionen + eigenes CSS. Wenn man alles eingerichtet hat und sich um die FAQs kümmern will klappt das schnell und effizient. Das Beste ist aber der Support, ich habe immer live Antwort erhalten und diese war immer 100% zufriedenstellend.

— Dualoptik

Good app. Verify good service to make some changes in the design. Time to add all the FAQ

— Hobbyboutique Monique

Highly grateful for these people

— jbclothings.shop

exceptional service and a great product. Looking forward to building my database and connecting with the world through betterdocs. Thanks yall!

— Purafit

After encountering a problem with the editor's display, I contacted support via the conversation tool. We were able to narrow down and resolve the issue in several steps. The tool that allowed support direct access to my installation was extremely helpful. This is what I call good support!

— Boxtronik-Shop

I needed to set up a knowledge base or a Wiki and this app is the best one I found for my usecase. The design part of the app is a bit lacking on features, but this is very well covered by the support team. If you're having any problems just reach out to support!

— Vintage Visual

BetterDocs is a great app! It helped us build our health knowledge base seamlessly. Also, must say the customer support is super helpful! They respond within seconds and resolve our queries promptly.

— Cranberry

“BetterDocs is overall a nice, easy-to-use, and practical app However, it doesn’t provide full flexibility when it comes to customization. There are serious limitations in this area, and when we asked for a solution, unfortunately, we didn’t get the support we needed. Still, thanks But for those considering buying it, be aware — if you expect full customization and user-focused solutions, keep t...

— PulinGO

I cannot recommend this app. I reported a critical issue over 3 months ago — every page in this knowledge base triggers a soft 404, which is bad for SEO and Google visibility. The problem still hasn’t been resolved, yet I’m still paying full price for the app. They said they would get back to me, but I haven’t heard anything for over a month. On top of that, the design is very clunky and difficul...

— Onlinefilter

I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.

— NAC Supply, Inc.

Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.

— My Store