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Cleverific AI Upsell & Editing

Let customers edit orders without reaching out to your team

by Cleverific, Inc · Launched: February 2014

4.7 (204) on Shopify
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Give customers freedom to edit orders themselves, hassle-free & purchase more products post-purchase

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About Cleverific AI Upsell & Editing

Heavily reduce support tickets by offering self-service order editing in Cleverific, including canceling orders, updating billing addresses & product quantities, as well as editing product customizations such as sizes, colors, and more. 1-click post-purchase upsells are made easy by adding personalized recommendations directly to existing orders when customers are most engaged. Customized edit controls let you set time-based rules, order-specific permissions, and fraud prevention limits. Self-Serve Order Editing: Edit addresses, swap & add items to existing orders AI-Powered Upsells: Post purchase offers based on customer behavior & sales data Customized Edit Controls: Set time-based rules and order-specific permissions Post Purchase Upsells: 1-click upsells of products added to the original order Connected Workflow: Integrates with Flow, ShipStation & NetSuite, ShipHero, etc. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer
Cleverific, Inc
Category
Marketing & conversion
Pricing
Paid
Launched
February 2014
Rating
4.7 (204) on Shopify

Key features

  • 100 order edits, new or draft orders
  • Self-serve editing, drag n drop setup
  • Customers edit address, add items & more
  • AI one-click post-purchase upsells
  • Upsells trained on your sales data
Integrations with:

Checkout, Customer accounts, Klaviyo, Oracle NetSuite, Order Printer Pro, Rebuy, Recharge, ShipStation, Shopify Admin, Shopify Flow

3 plans · 21-day free trial

Growth

$59/month

Professional

$119/month

Premium Plus

$359/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

Been using the app for 5 years. One of the few apps in the whole store that lets you edit customers orders after being placed. Great app and incredible support team.
— CattleTags.com
Have had a couple of issues with the app here and there over the years, but customer service is excellent and quick to respond and stay in contact. After they fixed the last bug we experienced, they reached out a few days later and made sure the app was continuing to work appropriately!
— Incrediwear Holdings, Inc
a game-changer for anyone struggling with the limitations of Shopify's native order edit options.
— Limited Run Games
Great app for customers to edit the order after placing them, as many would change their minds. It saved us TONs of time for our customer service team.
— TopJob
Amazing customer support! Laura has been exceptional! This app saves us time! Thank you!
— Ouate de Phoque
Cleverific has been a huge help for our team! It’s reduced so much of the manual work we used to do, and the dashboard is simple, clear, and easy to navigate. Their team has been (and continues to be) incredibly responsive whenever we have questions, making the whole process smooth from start to finish. It’s saved us time and allowed us to focus on bigger projects that actually move the needle. Hi...
— Azuna
Great, efficient, useful. Works seemlessly with our tagging in shopify
— Seek One
We use Cleverific for their self-serve order editing feature. We looked at all the other apps with that functionality in our evaluation, and Cleverific was far and away the best with user experience, stability, and service. We have been very happy with the app after using it for several months from all of our Shopify stores.
— The People's Provisions
Cleverific has been a great tool — easy to use and has noticeably improved our customer experience.
— SP5DER
Laura and Josh were incredibly helpful and took a lot of time to support me with every question I had. Their assistance was not only fast and professional, but also very personal and tailored to my specific needs. Thank you both for the great support, it made a real difference!
— Guardian
Easy and quick setup. Their support team was very helpful.
— Tulip Shades
Super easy to set up, terrific customer support - so far customers love it and use it saving our customer support team loads of time, racing to update orders before the UPS pickup arrives.
— The Balm Box
Free plan not available, only free trial
— Reichmann USA
Has a setting that refunds edited orders by default, automatically enabled. App in no way lets you know that it will be refunding orders by default. Support was no help as far as cancelling the refund we did not approve. Potentially massive problem, we are currently at the mercy of our customer being willing to pay a second time after receiving everything already.
— Weldermade
It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.
— BSFCB2B
Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.
— BrightEyes
bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!
— Sarah Musa
I've used this app for years then about 9 months ago I noticed that the shipping fee on the original order was no longer being cleared. I have contacted support several times, and they simply blamed shopify, refusing to fix the issue with their app. I can no longer use this app as my accounting numbers get all screwed up. I now simply create a duplicate order with a 100% discount for the correctio...
— Designs by MyUtopia Shout Out
Would not recommend it. The app messes with both the total sales number and the order numbering. Both are SUPER critical for tracking your store.
— Bonrisu
Cleverific has been a game changer for our ecommerce business. Address changes were the number one customer service request we were fielding on a daily basis, often causing frustrations when our orders shipped out faster than the address changes could be communicated. Adding a 15 minute hold to our order processing to allow for customers to adjust addresses themselves has already cut down on the n...
— McConnell's Fine Ice Creams

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