Orderify ‑ Order Edit Cancel

by Customer First focus · Free plan available.

4.8 (59) on Shopify Used by 1,588 Shopify stores

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Let customers edit, cancel and reorder on their own for a better customer experience.

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About Orderify ‑ Order Edit Cancel

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering.Orderify improves the customer experience, decreases customer support costs and increases orders.*Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart. Your customers can cancel, edit or reorder on their own (one-click self-service) Customer Portal on the order status, confirmation e-mail and account page Only unfulfilled orders are editable. Works well with third-party fulfillment. 5 minute setup with easy custom rules (Ex. duration limit) and display settings Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Customer First focus
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.8 (59) on Shopify

Key features

Let customers edit, cancel and reorder on their own for a better customer experience

Integrations with:

Customer accounts, Shopify Admin

5 plans · starts free · 30-day free trial

Free

$4.99/month

$8.99/month

$24.99/month

$99.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 99 Shopify App Store reviews

Use the arrows to read individual reviews

I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out w...

— WhyNotNatural

Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.

— Mia Food Service

We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it qu...

— Pfaltzgraff

Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.

— QualiHerb

Very helpful app. Even more helpful & active support team! We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.

— Flo Mattress

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— Tulsa Body Jewelry

Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.

— shopmerchmallow

I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!

— skindeepbeautystore

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

— 2pricetags

Orderify has been really helpful for my store. It lets customers easily cancel, edit, or reorder their orders on their own. This has reduced the number of customer support questions and made shopping easier for everyone. The app is easy to set up and works smoothly. If you want to give your customers more control over their orders, I recommend trying Orderify!

— Male Romper

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with m...

— Endless Blading Co.

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

— Stamp Lab

I tried setting up the Orderify and testing by creating an order, but it doesn’t appear to work. Can you please advise and or get into my account via Collab request and set up for me?

— OZ Smart

it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up

— GoSwasthya

App allows customers to cancel orders even if you don't allow "cancel" as an option to them. If a customer simply clicks "edit" order, the original order cancels, the customer then has to edit their order as well as go through the entire checkout process again thus allowing them to abandon cart negating the option to not allow customers to cancel orders.

— Qveenstudio

*Update* Originally I left a 5-star review in order to get a backlink. I usually test these apps before leaving a review. But I figured a backlink sounded pretty good. It never happened, and the response I got regarding that, and the challenges with the app was "meh". This is the problem with leaving a review until the app is tested. Full disclosure: The app worked flawlessly for me when I tested...

— Black Lava Vape

Just started using it but so far its really good. look foward to offering the editing option to my customers.

— AMADI Jewelry

I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.

— The Boat Galley

So far, I liked how easy it was to install. I also like that that customers can use this service, as part of my stores customer service.

— Alexa Carys Hair Shop

WONT LET ME LEAVE A NEGATIVE STAR RATING. I was hoping this would be a solution for my customers to be able to edit the invoices we send to them, allowing them to add more products from our store. But this is only to allow customers to edit AFTER they have placed an order. Why would you ever want to give a customer the option to cancel their order without providing a reason why? This seems counter...

— Gemsprite

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