Extend Shopper Operations

Turn shopper behavior into operational & financial advantage.

by Extend · Launched: November 2021 · Free plan available.

4.8 (19) on Shopify Used by 554 Shopify stores Built for Shopify

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Automated customer segmentation. Personalized policies can boost margins, stop fraud, and grow LTV.

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About Extend Shopper Operations

Extend helps brands turn shopper behavior into operational and financial advantage. Dynamically adjust policies across delivery, returns, exchanges, and product protection. Differentiate customers based on value and risk with Extend Shopper Intelligence, rewarding your best customers while reducing fraud & abuse. Reduce claim overhead with automated, 24/7 filing. Incentivize product exchanges over returns to retain revenue and boost loyalty. All in one place, and all without manual intervention. Automatically segment customers based on value and risk. Apply dynamic policies for delivery, returns, exchanges, and product protection. Retain revenue and reduce costs by stopping fraud and abuse. Seamless resolutions for claims and issues. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Extend
Category: Orders & shipping
Pricing: Free plan available
Launched: November 2021
Rating: 4.8 (19) on Shopify

Key features

Automated customer segmentation
Personalized policies can boost margins, stop fraud, and grow LTV

Integrations with:

Checkout, Gorgias, Shopify Admin, Shopify POS

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 26 Shopify App Store reviews

Use the arrows to read individual reviews

We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest. Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proacti...

— Lalo

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

— NZXT

So far we have had no issues with Extend and the team is really great to work with.

— Namesake

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

— White Duck Outdoors

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— RoadRunner Scooters

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

— Lectric eBikes

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

— Kiln Frog

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is...

— Staghead Designs

Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot...

— Apollo Scooters

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.

— Avanquil

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.

— Fenix Store

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!

— THELIFESTYLEDCO Shop

I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I r...

— Velle World

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

— Eclipse Optics

Very Important Warning! Using Extend involves significant risk. Extend ONLY cover the cost of replacement while the replacement costs remain below the income they receive from the warranty sales. As soon as claims are higher than they expected they will move the burden of payment over to you RETROACTIVELY. They can potentially wait until they amassed significant profits and then dump all the ri...

— Kosher Cell Inc

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results. The integration with Shopify has been seamless and their merchant portal is very easy to use as well Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive p...

— Denver Modern

We've been using Extend to offer a sense of reassurance on big ticket items, and we're getting good revenue from it. The backend system basically runs itself, and my experience with the integration team, when onboarding, was smooth and painless.

— Bear Mattress

Easy setup, great team to work with!

— Babyletto

Great app that helps us to grow our business and maximizes customer satisfaction. The Extend team is very helpful. We are very happy to work with them.

— Boutique Rugs