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EZ Callback Request

Turn visitors into qualified phone leads and sales calls

by HMS Commerce · Launched: April 2018 · Free plan available.

4.4 (35) on Shopify
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Turn interested visitors into qualified sales calls.

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About EZ Callback Request

Our results speak for themselves Callback Request will show you exactly who requested a callback and whether or not they ended up buying after. This means you can accurately attribute your sales to our app! Most customers need more information before making a purchase. Offer to call or text them back and close the sale over the phone. Callback will alert you within 2 seconds of your customer’s request. Because faster you call, higher chances they buy. Acquire new customers with 1 on 1 attention collecting phone numbers Customize your widget and button to make it look and feel like part of your site Our app will watch to see if customers make a purchase after your call back. Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer
HMS Commerce
Category
Store design
Pricing
Free plan available
Launched
April 2018
Rating
4.4 (35) on Shopify

Key features

  • Get started and test is Callback is the right app for you
  • Comes with 20 free inbound phone leads
  • No time limit
  • Conversion Tracking
  • Up to 20 phone leads per month (after first 20 free leads)
Integrations with:

Facebook Messenger, Phone, SMS, Text Message, WhatsApp

4 plans · starts free

Free

Free

Startup

$9/month

Basic

$19/month

Professional

$79/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 92 Shopify App Store reviews

Use the arrows to read individual reviews

Great Service. Great help in Custom Positioning button. Highly recommended if you want to gain customer's trust.
— Pneumatics-pro
I'd just want to leave feedback here saying that CallBack is a really well-made app. Must give a big thanks for the good support and help from the team.
— ASM MC
HORRIBLE COMPANY! Good luck trying to get a simple task solved. They will take forever. Specifically a whole month. Still have not got my request done. Update: Call back request reached out to me. I have to say they went above and beyond to ensure satisfaction from me. Having a call with them changed the way I perceive them. They have also sent me blog post. Would definitely ask for that because t...
— Roser Flames
Incredible app, it has already increased our sales visibly. Thanks for a great app and world class support.
— italian-lighting-centre
This app has the potential to increase my sales exponentially. Ahmad is very knowledgeable about Shopify and e-commerce for higher-priced goods, both of which I found refreshing. We worked on a zoom call, got the app set up, and he even offered to fix a few other minor template issues while he was installing the app. I couldn't be more positive about the experience.
— LISA ROBIN
I had an one hour call with Ahmad to explore the opportunities and how to better use Call Back App and Shop Phone to increase sales and recover abandoned check out . Ahmad is a very knowledgeable and kind person, and both of his products are helping my business grow. Thanks!
— Real Doll
This app has improved our response times and customer experience. The developers service and support is fast and efficient, and nothing is too much for them to look at for you. I would definitely recommend this app as part of your customer service and support capabilities for your site.
— Stock Box Online
The call back app has been made a big difference to our store and the revenue it generates. By allowing customers to choose the medium they would like to be contacted in, plus the analytics to show how many conversions come from using the app have made this one of our favourite Shopify apps. I think every store should have this app installed as the value versus cost benefit is huge! Do yourself a...
— Lifestyle Clotheslines
The support is extremely helpful and got a custom button on my site installed quickly. I have just installed the app, so I can't judge how well it converts for me, but I am excited to see the results.
— Vape Gift
This app was just what I was looking for and works as advertised. Customer service was fast and friendly. Ahmad one of the service reps even made some very useful suggestion as far as placement of the callback widget on my site. Would recommend this app to others.
— Sports Nutrition By Max Muscle
Selling high prices items like unique 1 of a kind original artwork is difficult online. So having conversations over the phone to close the sale is important.
— anbarrezart
This is an amazing app, it ensures we get sales and support. I love the notification stating that a Callback Request has been successful and money is in the bank. These guys are thinking creatively and actually helping people with simple apps. Not bloated with unnecessary features. I like the use of the phone in this day and age. It converts. God Bless you guys, stay in touch! Ted
— Crokinole Canada - Boards, Accessories, and more!
Worst Support Ever!!
— Pro Coffee Gear
We tried to contact the engineer several times because the Botton is not on the right place and we need a customization. But nobody answered. So the result is be deinstall the app and say goodby.
— MarcMax-Media
Has most of the functionality needed, but really limited styling makes this app less useful than it could have been
— Akasa - Unike Gulv
Callback Request went FAR BEYOND what I expected of any app developer. Their support team actually took the time to review our business model and came up with suggestions that improved the buying experience! Now, I don't know about you but I have never had any other app developer do that. If you operate any kind of B2B store you need this app. It is the BEST app for calling back customers and PER...
— Rexgear
Great support. Great application. Has helped us close on a large number of sales. Ahmad helped us to integrate it on the store. First class service
— NetworkTigers
Very nice App that does the trick for customers who havent decided which product do choose! The Whatsapp integration is very usefull since this is relatively new as a marketing channel in europe! The support is very friendly and helps with customization - free for teh first time! I would recommend this to absolutely erveryone whos in search of an easy way to get in touch with customers! Thank...
— that focus company
Amazing app, very friendly to use! Customer service is very reactive, definitely a good one to use! Can't wait to receive my first requests ;)
— Neatsvor France
Works cool on my website Sends a email once someone makes a request and makes it easy for customers to send a reply
— Wayneo's Roof Painting

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