Gravio: AI Chatbot & Live Chat

AI-powered help desk with chatbot and live chat.

by Gravio · Launched: October 2025 · Free plan available.

5.0 (9) on Shopify

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About Gravio: AI Chatbot & Live Chat

Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff. Knowledge Base–Powered AI Chatbot trained on FAQs and documentation Context-Aware Conversations using products, orders, and chat history Multilingual AI Support with automatic language detection AI + Live Chat Hybrid for seamless human handoff Deep Shopify Integration with products, orders, and discounts Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: Gravio
Category: Store management
Pricing: Free plan available
Launched: October 2025
Rating: 5.0 (9) on Shopify

Key features

20 conversations
Product agent
Info agent
Faqs
100 conversations

Integrations with:

AI chatbot help desk, AI self-help, Checkout, documentation, ecomposer, helpdesk, knowledge base

4 plans · starts free

Starter

Free

Small Business

$19/month

Business

$59/month

Enterprise

$139/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 11 Shopify App Store reviews

Use the arrows to read individual reviews

App is a great addition for any Shopify store that wants fast, smart customer support. i will recommended to use this app

— Kayara Label

Gravio is a fantastic AI chatbot and live chat app! Setup was super easy, and it started handling customer questions right away. It’s helped me save time and improve customer satisfaction. Highly recommend for any store looking to boost support with AI!

— Camli Beauty

This company definitely deserves a positive review. The app is still new for large-scale e-commerce operations, so some features are limited at the moment. However, for smaller e-commerce businesses, it works perfectly and offers more than enough functionality — and the fact that it’s free is a great advantage. Wishing the team continued success.

— PulinGO

This plugin’s features are excellent; it is exactly the plugin I was looking for. It can provide intelligent automatic replies and has solved the problems our store was facing.

— Bonita

This AI chatbot is incredibly smart and helpful! Their support team is highly professional, incredibly patient, and always ready to provide excellent service .5 star !

— Wholesale4Kids

Its ability to recommend products, assist customers in comparing items, and even help find discounts is impressive. Combining AI suggestions with live chat in a single app makes it extremely convenient for enhancing the customer experience. The AI chatbot seems incredibly smart and useful!

— All The Way

The chatbot works smoothly and responds quickly. It can remind customers about their cart when they return to the website, which helps increase upsell opportunities. It also allows customers to track their order status directly in chat, saving a lot of time for the CS team. Simple, efficient, and very practical.

— Larmes Online

Really impressed! The chatbot setup was super easy, and it actually handles customer questions naturally.

— Vedlit

This is life saving for my website, Response is super fast <3 just love it

— Zen Walk

The AI chatbot looks really smart and helpful! I like that it can recommend products, help customers compare items, and even assist in finding discounts. Having both AI suggestions and live chat in one app is super convenient for improving customer experience.

— EZshop.Asia

This app is user-friendly and easy to use. The sleek color scheme adds a nice touch of style, and the order tracking feature is good! Highly recommended for anyone looking for a smooth experience!

— Stella Harte

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