MerchantPick

Best free Chat apps for Shopify

Last updated: Sep 11, 2026

  1. #1. AI Chat& sale: recommend products, answer FAQs, livechat inbox

    Chatty AI Chatbot & Live Chat screenshot
    Chatty AI Chatbot & Live Chat icon

    Chatty AI Chatbot & Live Chat Trending

    by Chatty AI Sales Agent - For live chat & helpdesk

    4.9 ★ (1,880) Free plan, paid from $19.99/month

    With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales

  2. #2. AI agent for sales and support. Live chat, email, social...

    Tidio: AI Chatbot & Live Chat screenshot
    4.8 ★ (1,339) Free plan, paid from $29/month

    Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

  3. #3. Abandoned cart recovery, AI agent & automations on WhatsApp

    Dondy: WhatsApp Marketing+Chat screenshot
    4.9 ★ (826) Free plan, paid from $6.99/month

    Dondy is the ultimate WhatsApp AI marketing platform for eCommerce brands. Trusted by thousands, we drive sales & maximize ROI via WhatsApp API integration

  4. #4. Support customer with UNLIMITED AI chat, livechat, inbox & FAQ

    Moose AI Chatbot & Live Chat screenshot
    Moose AI Chatbot & Live Chat icon

    Moose AI Chatbot & Live Chat Trending

    by VegaHub Technology Inc.

    5.0 ★ (451) Free plan, paid from $19/month

    Turn customer support into a growth engine with an AI chatbot that works while you sleep.

  5. #5. Send campaigns, cart recovery & order updates on WhatsApp Chat

    CK: Abandoned cart on WhatsApp screenshot
    5.0 ★ (296) Free plan, paid from $9.99/month

    Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API

  6. #6. Empower support with AI helpdesk, help center, Email inbox

    Willdesk: Live Chat&AI Chatbot screenshot
    4.8 ★ (387) Free plan, paid from $16.9/month

    Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

  7. #7. Sync products to Instagram Direct & Facebook sell with Chat...

    ∞ Facebook & Instagram Shop AI screenshot
    ∞ Facebook & Instagram Shop AI icon

    ∞ Facebook & Instagram Shop AI Trending

    by DolphinSuite

    4.9 ★ (266) Free plan, paid from $14.99/month

    Publish products to Instagram Direct and Messenger only a few clicks.

  8. #8. Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

    Chatway Live Chat & AI Chatbot screenshot
    4.9 ★ (260) Free plan, paid from $29/month

    Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

  9. #9. Helpdesk & chat by the ex-Lifetimely founders

    Commslayer: AI Helpdesk & Chat screenshot
    4.9 ★ (221) Free plan, paid from $39/month

    AI-powered helpdesk & chat by the ex-Lifetimely founders

  10. #10. Support chat, automation, marketing & more with WhatsApp API

    Ctx: WhatsApp Chat + Marketing screenshot
    Ctx: WhatsApp Chat + Marketing icon

    Ctx: WhatsApp Chat + Marketing

    by Softpulse Infotech

    4.9 ★ (213) Free plan, paid from $8.99/month

    Recover abandoned checkouts, WhatsApp Chat, FAQ, Order tracking, Automated WhatsApp messages, Manual WhatsApp messages, CRM tool Chrome Extension and more.

Rating source: Shopify App Store.

How we picked the best free Chat apps for Shopify

We rank Chat apps by their Shopify App Store rating and review volume, weighted by how well each fits the use case. Ratings, pricing and free-plan details are pulled from every app's live listing and refreshed regularly.

  • Rating and review volume from the Shopify App Store
  • Category fit and how often merchants install each app
  • Pricing and free-plan transparency

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