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KNO Post Purchase Surveys

Unlock customer insights to improve retention and drive growth

by KnoCommerce Inc · Launched: October 2020

4.9 (118) on Shopify Used by 3,138 Shopify stores +42 installs · 30 days

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About KNO Post Purchase Surveys

KNO offers easy-to-use post-purchase surveys to gain attribution insights from customers. Features include targeted audiences, pre-built templates, benchmarking, and advanced attribution models to learn the revenue impact of channels, demographics, and purchase motivation. Use zero-party data to understand customer motivations and drive deeper engagement with survey actions. Our multi-question and attribution surveys provide comprehensive marketing and product feedback for informed decisions.

Last verified: November 4, 2026 · Fresh

App details

Developer
KnoCommerce Inc
Category
Store management
Pricing
Paid
Launched
October 2020
Rating
4.9 (118) on Shopify

Key features

  • 1 Survey
  • 3 Questions per survey
  • Unlimited responses
  • Export all data
  • Conditional logic
Integrations with:

Customer accounts Google Analytics Klaviyo Peel Insights ReCharge Shopify Flow TikTok Triple Whale

3 plans · 7-day free trial

Starter

$19/month

Analyst

$119/month

Pro

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 97 Shopify App Store reviews

Use the arrows to read individual reviews

Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.
— Royfort
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— Lilienthal Berlin
Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.
— Hummii Snacks
great post purchase app
— LOAM
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
— ZipFit
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
— Marleylilly
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
— Topo Designs
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
— Mott & Bow
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set u...
— Dr. Noze Best
Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful...
— CareNatal
Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate
— BRUNT Workwear
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
— The Better Cat
We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.
— Ananta Stones
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated tha...
— Little Hunter
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
— VRTX JAPAN
No brainer for any ecom store! Also love Steve and the team + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!
— Moodi
We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic...
— Gratsi
We've had a great experience using KNO for post purchase surveys. It's easy to use, and allows us to gather meaningful data about our customers. We're excited to start using their NPS feature as well. The customer support at KNO is amazing, we always get a timely response, and their team is very helpful.
— Wild Rye
very good app, thanks Sid
— Naali FR
Most important App in DTC, let your customers tell you exactly why they buy and how they found you right after checkout
— Sleepout

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