Molin: AI Chatbot Agent

Help customers buy faster while reducing support with ChatGPT

by Molin AI · Launched: January 2024 · Free plan available.

4.7 (11) on Shopify Used by 103 Shopify stores

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ChatGPT-powered AI that helps customers buy faster while reducing your customer support workload.

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About Molin: AI Chatbot Agent

Molin is a ChatGPT-powered AI chatbot that answers customer questions instantly using your shop’s data. It supports 90+ languages and provides personalized product recommendations while handling inquiries. Molin creates conversational customer experiences by assisting shoppers in real-time. It can track and update orders, process refunds automatically on its own. Connecting Molin AI to your website and Facebook Messenger will help reduce support workload while improving your conversion rates. Sell more: Recommend products to your customers in conversation to sell more. Reply instantly: Answer customer questions instantly in multiple languages. AI Actions: Automatic order updates, cancellations, refunds and more. Engage customers with personalised conversation starters based on user behavior. Gain unique insights from your customer's conversations to improve your shop. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Molin AI
Category: Marketing & conversion
Pricing: Free plan available
Launched: January 2024
Rating: 4.7 (11) on Shopify

Key features

25 AI conversations
Up to 500 products
5 preset answers
Human handover
Limited conversation history

Integrations with:

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4 plans · starts free · 14-day free trial

Free

Startup ($1 now)

$23/month

Growth ($1 now)

$65/month

Scale ($1 now)

$139/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 12 Shopify App Store reviews

Use the arrows to read individual reviews

Nagyon hasznos applikáció! Figyelni kell főleg az elején, hogy minden jól be legyen állítva, de nafgyon sokat segít! Very useful application! You have to pay attention, especially at the beginning, to make sure everything is set up correctly, but it really helps a lot!

— Dobosi Birtok

A great app. We have big plans for it and with such a simple set up and training of the bot, we were live in no time. Customer service has been very responsive and so far it's been a great success for us. Responses and language are typically excellent. For a 'no-coder' team it does need to be more simple to implement deeper customisable elements and more powerful integrations with apps like Klaviy...

— Veloforte

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— BENU Gyógyszertár Webshop

Really happy with this one. Setup took maybe 5 minutes and I didn't need to read any documentation to figure it out. It covers the basics you actually need for automating customer service in an online store, nothing more, nothing less. When I did have a question, the team got back to me quickly over email. Good value for a lean operation.

— Krisesikker.no

We evaluated several providers before selecting Molin, and its performance stood out immediately. The speed and quality of its responses were noticeably superior to anything else we tested. We also value how easily customisable the platform is, particularly the ability to train it ourselves to suit our specific needs. Initially, the inbox functionality didn’t fully meet our expectations. However,...

— Igennus Healthcare Nutrition

Wow this is brilliant! Great answers!

— Hierbas Tradicional.es

For NOORDIA, Molin AI has been a real game-changer. Alongside our online ring designer, we needed a smart assistant that could answer customer questions quickly and clearly. The system is easy to use, product data updates automatically, and it provides huge support for our daily customer service processes. We especially appreciate the ability to customize the responses so the communication always...

— NOORDIA

We’ve had a good experience with Molin AI so far. The setup process was pretty simple, and the support team was responsive and helpful. The ability to customize the chatbot's personality through prompts is really useful. It helps ease the load on our customer service by handling common questions and suggesting products effectively!

— BioTechUSA Hungary

Molin was really easy to set up and it worked immediately. Fewer shoppers are messaging my team with support questions now and I see that Molin can correctly answer almost all of them. AI Agents are definitely the future.

— Mariposa

Integrating Molin into our shop has been amazing! I never thought that one day I'd have my own AI, but I do now :D The setup was super easy and we immediately saw a huge reduction in support. The AI's ability to understand and respond to questions is insane. I hate to say it, but a lot better than most of the humans out there... It took me a while to understand how I can give instructions to my...

— Proptee Shop

It seems a scam! They charge you a full year even if you picked a monthly plan! And they dont answer for any mail!!! We had pick a monthly plan, so why has it been changed back to a yearly plan? We want an immediate refund, and we want to stay on the monthly plan. Also, we not even discussed about the AI, most of the time it does not answer anything. Yours, HerbaSacra Sro

— Templars Coins

Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app! U...

— Rose Cao

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