Notch – Customer Support Suite

Full CS operations managed by AI and a team of...

by Notch · Launched: July 2023 · Free plan available.

5.0 (4) on Shopify

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Full-service Customer Support managed by our AI and experts, empowering your business growth.

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About Notch – Customer Support Suite

Elevate your eCommerce customer support with our comprehensive service, combining AI precision and expert know-how. We take over your entire customer support operations, removing the complexity of dealing with multiple providers and simplifying your workload. Enjoy enhanced customer satisfaction, operational efficiency, and peace of mind, focusing solely on business growth. We'll take over your entire support - leaving you to focus on the business. Full customer service operations managed by AI and expert teams. Seamless integration with eCommerce platforms. 24/7 Fully automated chat - using your store knowledge, insights and products. Data-driven business insights for continuous revenue growth. Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: Notch
Category: Store management
Pricing: Free plan available
Launched: July 2023
Rating: 5.0 (4) on Shopify

Key features

Full-service Customer Support managed by our AI and experts, empowering your business growth

Integrations with:

Chat, Gorgias, Intercom, Trustpilot, Yotpo, Zendesk

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 5 Shopify App Store reviews

Use the arrows to read individual reviews

I cannot say enough about Notch. It's simply amazing! I've been using Notch for a month now, and it has taken over 95% of my customer support workload. For a growing business like mine, this is priceless. I'm not exaggerating when I say 95%—it's that dramatic. I finally have free time for the important stuff.... Since implementing Notch, our SLAs have significantly improved, as I'm no longer the...

— Story In Steel

Notch's AI customer service solution has been a game-changer for our e-commerce operations, enabling us to dramatically improve our customer satisfaction and scale efficiently. The integration was seamless, and its AI capabilities impressively adapted to our specific needs, providing personalized support that rivals human interaction. Thanks to Notch, we've not only seen an enhancement in customer...

— Rubbit

These guys came into my business and literaly gave me my LIFE back! As a founder you're the chief everything officer, having the notch team come in and take over so quickly and in a very professional manner was a huge win for us! We are looking forward to our continous partnership with notch as we grow. Would highly reccomend Notch to anyone looking to either completely outsource or even partially...

— The Conscious Bar

We've been using Notch for the months now and couldn't be happier with the results, as it significantly increased our customer satisfaction rate. What sets this app apart is its ability to provide support/assistance to our customers which does not feel automated in any way. In addition, the Notch team constantly goes above and beyond, pushing the boundaries of what's usually possible in automated...

— idyl