MerchantPick

Best free Helpdesk apps for Shopify

Last updated: Jul 21, 2026

  1. #1. AI chatbot to sell & support on Email, WhatsApp, IG...

    BotSpace: AI Chat & Helpdesk screenshot
    4.9 ★ (64) Free plan, paid from $15/month

    AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

  2. #2. Boost sales & service with AI Chatbot, Live Chat &...

    NestDesk AI Agents & AI Chat  screenshot
    4.9 ★ (30) Free plan, paid from $5.99/month

    All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.

  3. #3. AI-Powered Support: Seamless Integration & Insights

    Kustomer screenshot
    Kustomer icon

    Kustomer Trending

    by Kustomer

    5.0 ★ (23) Free plan available

    Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

  4. #4. A livechat to chat with your customers. Powered by ChatGPT...

    Live Chat & AI ChatGPT : Orka screenshot
    5.0 ★ (20) Free plan, paid from $9.99/month

    Orka is a Live chat to talk to your customers. Real time support and product recommendations.

  5. #5. Personalized 24/7 support across email, live chat, and more.

    Gladly: AI Customer Support screenshot
    Gladly: AI Customer Support icon

    Gladly: AI Customer Support Trending

    by Gladly Inc

    4.7 ★ (28) Free plan, paid from $250/month

    Resolve orders, returns, and questions automatically with AI support built for growing businesses.

  6. #6. Spare massiv Zeit und begeistere Kunden mit KI-Automatisierung

    ZYBR: AI, Helpdesk & Returns screenshot
    ZYBR: AI, Helpdesk & Returns icon

    ZYBR: AI, Helpdesk & Returns

    by AI-Com Innovations GmbH

    5.0 ★ (9) Free plan available

    Automatisiere deinen Kundenservice mit KI, steigere deine Kundenzufriedenheit und senke deine Kosten

  7. #7. All customer support in one place - Helpdesk & AI...

    Herodesk screenshot
    Herodesk icon

    Herodesk

    by Herodesk ApS

    5.0 ★ (5) Free plan, paid from $22.95/month

    Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes

  8. #8. Full CS operations managed by AI and a team of...

    Notch – Customer Support Suite screenshot
    5.0 ★ (4) Free plan available

    Full-service Customer Support managed by our AI and experts, empowering your business growth.

  9. #9. AI Chat Agent to Run Customer Service on Autopilot 24/7

    AeroChat AI Chatbot, Live Chat screenshot
    5.0 ★ (4) Free plan, paid from $49/month

    AI Chatbot to Automate Customer Service, Orders & FAQs 24/7

  10. #10. Create Email Accounts @yourstore.com - Email Hosting App

    Hosted Email screenshot
    Hosted Email icon

    Hosted Email

    by Clover Apps Limited

    4.2 ★ (29) Free plan, paid from $5/month

    Hosted Email app offers advanced email integrated directly in your store's admin panel.

Rating source: Shopify App Store.

How we picked the best free Helpdesk apps for Shopify

We rank Helpdesk apps by their Shopify App Store rating and review volume, weighted by how well each fits the use case. Ratings, pricing and free-plan details are pulled from every app's live listing and refreshed regularly.

  • Rating and review volume from the Shopify App Store
  • Category fit and how often merchants install each app
  • Pricing and free-plan transparency

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