MerchantPick

Best free Helpdesk apps for Shopify

Last updated: Sep 11, 2026

  1. #1. AI agent for sales and support. Live chat, email, social...

    Tidio: AI Chatbot & Live Chat screenshot
    4.8 ★ (1,339) Free plan, paid from $29/month

    Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

  2. #2. Empower support with AI helpdesk, help center, Email inbox

    Willdesk: Live Chat&AI Chatbot screenshot
    4.8 ★ (387) Free plan, paid from $16.9/month

    Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

  3. #3. Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

    Chatway Live Chat & AI Chatbot screenshot
    Chatway Live Chat & AI Chatbot icon

    Chatway Live Chat & AI Chatbot Trending

    by Premio

    4.9 ★ (260) Free plan, paid from $29/month

    Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

  4. #4. Helpdesk & chat by the ex-Lifetimely founders

    Commslayer: AI Helpdesk & Chat screenshot
    Commslayer: AI Helpdesk & Chat icon

    Commslayer: AI Helpdesk & Chat Trending

    by Actuals Oy

    4.9 ★ (221) Free plan, paid from $39/month

    AI-powered helpdesk & chat by the ex-Lifetimely founders

  5. #5. AI chatbot, AI Chat for Sales & Support, all channels...

    Zipchat AI Chatbot & Live Chat screenshot
    Zipchat AI Chatbot & Live Chat icon

    Zipchat AI Chatbot & Live Chat Trending

    by ZIPCHAT INC

    4.9 ★ (192) Free plan, paid from $49/month

    AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

  6. #6. Improve customer service with Helpcenter ticketing & AI FAQs

    SB: Helpdesk, Live Chat & FAQs screenshot
    SB: Helpdesk, Live Chat & FAQs icon

    SB: Helpdesk, Live Chat & FAQs

    by Shark Byte, Inc

    4.6 ★ (317) Free plan, paid from $5.99/month

    Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

  7. #7. Increase sales while providing excellent customer service.

    QuickCEP: AI Support Agent screenshot
    4.9 ★ (55) Free plan, paid from $99/month

    在当今竞争激烈的电子商务领域,提高转化率对于Shopify商家和电子商务企业家来说至关重要。为了应对这一挑战,QuickCEP AI Agent提供了一种有效的解决方案,可以增强客户支持和互动。通过将人工智能与人工协助相结合,这些聊天机器人提供卓越的客户支持,推动转化率和销售额的增长,并提高整体效率

  8. #8. AI chatbot to sell & support on Email, WhatsApp, IG...

    BotSpace: AI Chat & Helpdesk screenshot
    4.7 ★ (80) Free plan, paid from $15/month

    AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS

  9. #9. A livechat to chat with your customers. Powered by ChatGPT...

    Live Chat & AI ChatGPT : Orka screenshot
    5.0 ★ (26) Free plan, paid from $9.99/month

    Orka is a Live chat to talk to your customers. Real time support and product recommendations.

  10. #10. All-in-one customer service with live chat, pop-ups, and AI

    Channel Sales Chat Bot CRM screenshot
    Channel Sales Chat Bot CRM icon

    Channel Sales Chat Bot CRM

    by Channel Corp.

    4.8 ★ (41) Free plan, paid from $36/month

    Provide a VIP concierge service through live chat, CRM, and AI. Talk to customers and turn visitors into regulars of your brand.

Rating source: Shopify App Store.

How we picked the best free Helpdesk apps for Shopify

We rank Helpdesk apps by their Shopify App Store rating and review volume, weighted by how well each fits the use case. Ratings, pricing and free-plan details are pulled from every app's live listing and refreshed regularly.

  • Rating and review volume from the Shopify App Store
  • Category fit and how often merchants install each app
  • Pricing and free-plan transparency

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