Synctrack AI Order Tracking

Branded order tracking with real-time updates and Sidekick AI

by Trakow · Launched: March 2021 · Free plan available.

4.9 (93) on Shopify Used by 330 Shopify stores Built for Shopify

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Create a branded order tracking page with real-time shipment updates, package tracking, order lookup, delivery dates, and multi-carrier tracking.

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About Synctrack AI Order Tracking

Synctrack gives merchants a branded track order tracking page upsell with real-time shipment and delivery updates. Customers can look up orders, follow packages across multiple carriers, and view estimated delivery dates in one place. Send automatic email notifications, monitor delivery performance, and identify delayed shipments with Sidekick fulfillment analytics. Use Shopify Flow to automate tracking workflows and keep customers informed throughout delivery.

Last verified: October 2, 2026 · Fresh

App details

Developer: Trakow
Category: Orders & shipping
Pricing: Free plan available
Launched: March 2021
Rating: 4.9 (93) on Shopify

Key features

60 orders/month included
2,880+ couriers (DHL, USPS, FedEx, USPS)
Track order on branded tracking page
Email shipment tracking notifications
Order lookup and order tracker

Integrations with:

Checkout Customer Accounts Flow Klaviyo Shopify Admin Shopify Flow Twilio USPS, UPS, DHL, YunExpress,...

4 plans · starts free · 7-day free trial

Free

Launch

$6/month

Scale

$49/month

Pro

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 102 Shopify App Store reviews

Use the arrows to read individual reviews

Great app and support is superb. We can recommend it, better in our experience than Parcelwill. They also have an upsell module and it's highly customisable. Thanks.

— Naturcontact

Very convenient app and super friendly customer support. Highly recommended!

— SLINKOR

HUGE RESPECT TO CUSTOMER SUPPORT TEAM, THEY ARE LITTLE LATE BUT IT WORKD MY PROBLEM RESOLVED.

— KDIMZ

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— A2M Logistics

just installed it based on the quality of their other app- their customer service is great and i expect this app to be great as well

— HempMy Pet

We’ve been using Synctrack AI Order Tracking on our store and it has made a huge difference in our daily operations.

— Bare Decor

Great and simple app. Excellent support team who helps and answers your questions promptly.

— TED MOON

A great app that tracks everything for our customers so they know exactly where their packages are at all times. Great experience getting this set up. Super easy. Highly recommend.

— Cheers Beaches

The support team was very responsive and helped resolve my issue quickly. The app is useful overall, but I think the settings/options could be more flexible and more comprehensive to better fit different business needs. Overall, good support and a positive experience.

— Ever UGG Outlet

Very helpful, and quick to respond.

— Splashy Pup

Awesome product very good for tracking packages and creating a tracking page branded to your store, But I must say the support is the best out there way better then anything you get from anywhere else. So dont try the rest just get the best and be done! This is from Petmegamart.com and questions just ask us this is a real review.

— Pet Megamart

Great advisor, very friendly and efficient. Many thanks!

— NARA

Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.

— Kennzeichen.Express

DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by...

— Velora Vibe

Great customer support

— Akoya Hijabs

Anna was great help. Very understanding and fixed my problems

— TrueSpring Reformers

The customer service representative was very helpful and kind.

— VARELIX

Very great customer service

— Avenza

Anna was a dream to have to guide me through setting up this app. I couldn't have doe it without her. She wend above and beyond to make sure that everything was in order for me, and even stuck around a few minutes after her shift was over to ensure I was taken care of before she left. I appreciate her knowledge and willing to go the extra mile rio make sure I was able to use the app as intended. T...

— 80hD Designs