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CWILL Returns & Exchanges

Returns and exchanges that bring in profits by CWILL

by Channelwill · Launched: June 2023 · Free plan available.

4.9 (453) on Shopify Used by 1,936 Shopify stores +53 installs · 30 days Built for Shopify

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Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.

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About CWILL Returns & Exchanges

CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status Show more Show less

Last verified: August 8, 2026 · Stale

App details

Developer
Channelwill
Category
Orders & shipping
Pricing
Free plan available
Launched
June 2023
Rating
4.9 (453) on Shopify

Key features

  • 6 returns per month
  • Manage returns in one place
  • Branded return page
  • Return labels
  • Flexible return windows
Integrations with:

CWILL Order Tracking Canada Post Checkout Customer accounts DHL FedEx Hermes UK Shopify Admin USPS

4 plans · starts free · 14-day free trial

Free

Free

Essential

$29/month

Professional

$99/month

Enterprise

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 51 Shopify App Store reviews

Use the arrows to read individual reviews

Thank you so much! Everything went smoothly, and Nora was extremely helpful throughout the setup process. Everything worked perfectly.
— VXB Bearings
We’ve been using CWILL Returns & Exchanges for a while and couldn’t be happier. The platform is intuitive for both our team and shoppers. Creating custom return rules is effortless, and the automated workflow drastically reduces back‑and‑forth emails with customers. It is a must‑have app for any Shopify store handling returns.
— Jelenew
empty
— Colorimetry Lights
Muy atentos
— ADS Running Shop
empty
— Pirate Worldwide
Just switched over from Loop Returns and I wish I did it sooner. Their onboarding had me stuck for weeks. Here I installed the app and was basically set up the same afternoon, mostly thanks to the live chat support. Mig answered every question I threw at her: custom badges, auto approval, how exchange orders sync back to Shopify, return shipping fees, all of it. When I hit a wall building my auto...
— Wyld Chics
Mig was incredibly helpful in getting the CWILL app set up for our store. She was patient, knowledgeable, and guided me through the entire process step by step, making sure everything was configured correctly. She answered all my questions quickly and made what could have been a complicated setup very easy. Excellent customer service — highly recommend!
— Voisson
CWILL’s handling of our billing complaint has been unacceptable. We pay for an automated returns service, yet have spent considerable time chasing explanations for recurring carrier adjustment charges and repeatedly pushing for the full problem to be investigated. Basic questions remain unanswered, and we still have no clear timetable for completing the review or preventing further avoidable cost...
— A Farley Country Attire
Worst customer service ever. Avoid this app! Their customer service is a total mess. They told me they’d get back to me in 2 hours, but instead, they emailed me for an RMA number after just 21 minutes. When I didn't reply within 5 minutes, they just closed the case. Also, be warned: they never refund unused return labels. When I threatened to file a claim and report them to Shopify, they offered...
— SaltTree
great help
— AYARA
Had to get in touch with support to get the design section unlocked to get my logo uploaded ,and i got Mig who was very quick and polite, quick support and so far the app easy,also needed some cutomizing to match my site,and they have put in a request and brand colours recommend yes
— Urban Street Clothing
Great customer service
— Atacz
Excellent, Fast and Helpful Thank you Daisy and Halsey
— VAULTBAG
This app has the best support I have ever seen. They respond incredibly fast and accurate. No AI slop, direct human support and instant. The features are amazing I don't have anything bad to say about this app, I truly recommend it.
— Miamara
Excellent help , Easy to understand.
— Crescent Gems
Marj was amazing! She was fast and answered all my questions. Great customer service!!
— Rain Virgin Hair
Very fast and quality!
— PARADIGM 99
Great support. Great product.
— Yucca Fins

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