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Willdesk: Live Chat&AI Chatbot icon

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox

by Channelwill · Launched: February 2021 · Free plan available.

4.8 (386) on Shopify Used by 4,756 Shopify stores

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Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

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About Willdesk: Live Chat&AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Last verified: September 16, 2026 · Fresh

App details

Developer
Channelwill
Category
Store management
Pricing
Free plan available
Launched
February 2021
Rating
4.8 (386) on Shopify

Key features

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
Integrations with:

Checkout Dropshipman,SEO Ant Gmail, Zoho,Outlook, Godady Klaviyo,Mailchimp,One Messsenger，Microsoft 365 Parcel Panel, Loloyal loyalty Shopify Flow TrackingMore, EcomSend Pop Ups

3 plans · starts free · 7-day free trial

Free

Free

Basic

$16.90/month

Pro

$89.90/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 80 Shopify App Store reviews

Use the arrows to read individual reviews

kim的服务非常好
— Moonlash
Excellent; the team is very professional.
— Momfree
empty
— TITAN X
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the de...
— Pixel Burn Custom Laser Creations
very good , still getting to know it but it is helping a lot
— Wildhunter.ie
客服服务快速有效
— Wildflower Cases
love it
— IblazeVape
Excellent support.
— TrinkTiger
Incredible platform and quick customer service. Super affordable and has everything that we need
— Kotomi
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
— Crystals Wholesale USA
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is rea...
— WoodenCrew
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
— TARTA GELATINA
HIGHLY DISAPPOINTED WITH THE SUPPORT TEAM! I subscribed to the Pro plan with WillDesk, expecting access to all premium features. However, since ChannelWill took over, I've noticed that these features are still not enabled. Although the ChannelWill support team has confirmed that I'm on the Pro plan, they mentioned it's the previous model and haven't activated the premium features. This situation i...
— Orgacia
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
— Home n Hearts
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!
— ventify.pro
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
— MDC Water
The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!
— KivenLighting
Met my needs very well and responded positively
— YAMAN
The app include built-in live translation for chat conversations.
— GeboTools.sk
Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it!
— SARTORIAL OG

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