AfterShip Returns & Exchanges

by AfterShip · Free plan available.

4.7 (1,392) on Shopify Used by 5,525 Shopify stores

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Reduce return costs and recapture more revenue with automated returns and exchanges

Get it on Shopify →

About AfterShip Returns & Exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns. Retain revenue with incentivized & personalized exchange offers and fraud checks Cut operational costs with discounted labels, smart return rules, and automation Deliver a seamless experience with branded return portal and native POS solution Identify hidden patterns and refine business strategy with built-in analytics Offer free returns and offset the cost with Return Care Show more Show less

Last verified: July 12, 2026 · Stale

App details

Developer: AfterShip
Category: Orders & shipping
Pricing: Free plan available
Rating: 4.7 (1,392) on Shopify

Key features

Reduce return costs and recapture more revenue with automated returns and exchanges

Integrations with:

Canada Post Customer accounts FedEx Gorgias Shopify Admin Shopify Flow Shopify POS UPS USPS

3 plans · starts free · 7-day free trial

Free

$19/month

$119/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 80 Shopify App Store reviews

Use the arrows to read individual reviews

David has been very helpful from start to finish. My issue was resolved! Thank you.

— Ten Little

very patient and helpful!

— RBF Apparel

betrug bei der Zahlung und Kündigung!!!!

— HEVVA

Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.

— Maiden Cricket

strong knowlege and great support!

— Test-mooseknuckles

empty

— PUFFIT

it is very helpful

— YIBRI

Super helpful and so timely!

— Sunday Siblings

Thank you so much Shivam Singh! You provided an excellent service!!!

— Lvorn Inc.

Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

— ANIQI

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

— Hawkes and Co

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

— Mejuri

betrug bei der Zahlung und Kündigung!!!!

— HEVVA

HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so...

— AnglerCo

empty

— Slay My Print

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our...

— Sports Jersey Direct

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

— Happy Gentleman

customers service was amaing! GREAT!! Again and again. They are great

— Tortle

Although she wasn't exactly sure how to correct my issue/question immediately I appreciate that she took the time and figured it out and it was solved pretty easily. Thanks :)

— Specialty Marine

excellent

— APM Monaco AR

Overview 1 / 20

CWILL Returns & Exchanges 4.9 (453) on Shopify Automate your returns process to reduce costs, retain more revenue, and drive cu...

Rich Returns & Exchanges 4.8 (72) on Shopify Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, s...

Frate Returns and Protection 5.0 (6) on Shopify Frate is an automated peer-to-peer returns solution. Demonstrate your commitment...

Alternatives to AfterShip Returns & Exchanges →

AfterShip Returns & Exchanges

About AfterShip Returns & Exchanges

App details

Key features

Ratings & reviews

You might also like

Are you an app developer?

AfterShip Returns & Exchanges

About AfterShip Returns & Exchanges

App details

Key features

Ratings & reviews

You might also like

More from AfterShip

Are you an app developer?