AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits

by AfterShip · Launched: February 2017 · Free plan available.

4.7 (1,542) on Shopify Used by 5,576 Shopify stores Built for Shopify

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Automated returns solution for brands to save time and recapture revenue. Deliver a seamless returns experience, improve customer satisfaction.

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About AfterShip Returns & Exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.

Last verified: September 18, 2026 · Fresh

App details

Developer: AfterShip
Category: Orders & shipping
Pricing: Free plan available
Launched: February 2017
Rating: 4.7 (1,542) on Shopify

Key features

All Premium features
Shopper-funded returns
Return labels handled by AfterShip
Revenue share
In-app automatic labels

Integrations with:

Canada Post Customer accounts FedEx Gorgias Shopify Admin Shopify Flow Shopify POS UPS USPS

3 plans · starts free · 7-day free trial

Return Care

Free

Essentials

$19/month

Premium

$119/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 88 Shopify App Store reviews

Use the arrows to read individual reviews

Thanks Rahul, very helpful!

— The Better Cat

very helpful. Thank you

— American Heiress

Chaitali was absolutely fab and quick on resolving the request. Thanks

— Christy USA

Excellent customer service. David was knowledgeable, responsive, and answered all of my questions without me having to follow up. Exactly the kind of support you hope for.

— ESP Water

great sp

— HeliDirect

very good app to manage our sav

— Boutique des Arts Martiaux

Damandeep Was very helpful and resolved my issue. Thank you!

— Aviator

damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.

— Cotes of London

David has been very helpful from start to finish. My issue was resolved! Thank you.

— Ten Little

very patient and helpful!

— RBF Apparel

betrug bei der Zahlung und Kündigung!!!!

— HEVVA

Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.

— Maiden Cricket

betrug bei der Zahlung und Kündigung!!!!

— HEVVA

HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so...

— AnglerCo

empty

— Slay My Print

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our...

— Sports Jersey Direct

strong knowlege and great support!

— Test-mooseknuckles

empty

— PUFFIT

it is very helpful

— YIBRI

Super helpful and so timely!

— Sunday Siblings

Overview 1 / 20

CWILL Returns & Exchanges 4.9 (453) on Shopify Returns that turn to profit by incentivizing exchanges and providing a self-serv...

Rich Returns & Exchanges 4.7 (81) on Shopify Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, s...

Frate Returns and Protection 5.0 (7) on Shopify Frate is an automated peer-to-peer returns solution. Demonstrate your commitment...

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