ParcelWILL Returns & Exchanges

Returns and exchanges that bring in profits by ParcelPanel

by Channelwill · Launched: June 2023 · Free plan available.

4.9 (451) on Shopify Used by 1,894 Shopify stores Built for Shopify

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Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.

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About ParcelWILL Returns & Exchanges

CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications. Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Channelwill
Category: Orders & shipping
Pricing: Free plan available
Launched: June 2023
Rating: 4.9 (451) on Shopify

Key features

6 returns per month
Manage returns in one place
Branded return page
Return labels
Multi-language

Integrations with:

Canada Post, Checkout, Customer accounts, DHL, FedEx, Hermes UK, Shopify Admin, UPS

4 plans · starts free · 7-day free trial

Free

Essential

$29/month

Professional

$99/month

Enterprise

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 44 Shopify App Store reviews

Use the arrows to read individual reviews

great help

— AYARA

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— NAE Vegan Shoes

Had to get in touch with support to get the design section unlocked to get my logo uploaded ,and i got Mig who was very quick and polite, quick support and so far the app easy,also needed some cutomizing to match my site,and they have put in a request and brand colours recommend yes

— Urban Street Clothing

Great customer service

— Atacz

Excellent, Fast and Helpful Thank you Daisy and Halsey

— VAULTBAG

empty

— NONESIX

Excellent help , Easy to understand.

— Crescent Gems

Worst customer service ever. Avoid this app! Their customer service is a total mess. They told me they’d get back to me in 2 hours, but instead, they emailed me for an RMA number after just 21 minutes. When I didn't reply within 5 minutes, they just closed the case. Also, be warned: they never refund unused return labels. When I threatened to file a claim and report them to Shopify, they offered...

— SaltTree