Rich Returns & Exchanges

Automate returns, labels & exchanges. Revenue over refunds.

by Rich Returns & Exchanges · Launched: January 2019

4.8 (72) on Shopify Used by 450 Shopify stores Built for Shopify

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Automate returns & exchanges. Convert refunds to revenue with self-service returns.

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About Rich Returns & Exchanges

Automated rules handle return approvals, eligibility windows, and refund types.Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post.Exchange-first design: offer swaps or store credit before issuing refunds.Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations. Self-service portal on your domain: branded, mobile-friendly, no login required. Shop App integration (US merchants): much more returns retained as revenue. Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation. Exchange-first flows: incentivize swaps and store credit over refunds. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Rich Returns & Exchanges
Category: Orders & shipping
Pricing: Paid
Launched: January 2019
Rating: 4.8 (72) on Shopify

Key features

10 monthly returns ($1 per extra return)
Branded Returns Portal
Automated Prepaid Return Labels
Customer Notifications
Custom Return Reasons

Integrations with:

Customer accounts, EasyPost, Gorgias, Klaviyo, ShipStation, Shippo, Shop Minis

4 plans · 30-day free trial

Standard

$19/month

Pro

$39/month

Premium

$99/month

Enterprise Plus

$199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 96 Shopify App Store reviews

Use the arrows to read individual reviews

Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.

— OWNLEY ONLINE

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— ClaytonItalia

We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.

— Best Dressed Child

Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.

— VETCHY

If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!

— Grand Lè Mar

Very Nice app. For our purpose the best return app in the app store right now. What really stands out is the support. Thanks everyone for your help whenever we contact you.

— Sennheiser

Rich Returns has amazing customer service and is really easy to setup :).

— Belly Bandit

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very ple...

— Shop Cadets

I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!

— Puzzle Ring Store

Andrej is always kind and helpful and quick to respond.

— Sanitas Professional

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— Miniso Italy

We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined. The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which spe...

— Combat Iron Apparel Co.

UPDATE 6/9/25 We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support. App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function...

— BigTopShirtShop.com

App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction...

— KAQTU Design

Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.

— Kiss Me Deadly

I’ve had such a great experience using the Rich Returns & Exchanges app! It’s super easy to use and has everything we need to handle returns and exchanges smoothly. Their customer support is amazing—always quick to respond and super helpful whenever we have questions. The app integrates perfectly with Shopify, which has made managing everything so much easier. Highly recommend this app to anyone r...

— MarCella瑪榭

Great support, very helpful and responsive :)

— Karl Marc John

Excellent app, great features. The customer service is very responsive and helpful, definitely recommend!

— A.W.A.K.E. MODE

we've been using rich returns for several years now, there has been some improvements the last few months and we are using the app with our shopify shop much more now. The customer service is always really helpful and you receive answers in a speedy manor. so if you ever have a problem, can't find a speicific setting or just have some feedback in general, you can be sure you'll receive help from a...

— UND GRETEL