AfterShip Returns & Exchanges

by AfterShip · Free plan available.

4.7 (1,392) on Shopify Used by 5,517 Shopify stores

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Reduce return costs and recapture more revenue with automated returns and exchanges

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About AfterShip Returns & Exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns. Retain revenue with incentivized & personalized exchange offers and fraud checks Cut operational costs with discounted labels, smart return rules, and automation Deliver a seamless experience with branded return portal and native POS solution Identify hidden patterns and refine business strategy with built-in analytics Offer free returns and offset the cost with Return Care Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: AfterShip
Category: Orders & shipping
Pricing: Free plan available
Rating: 4.7 (1,392) on Shopify

Key features

Reduce return costs and recapture more revenue with automated returns and exchanges

Integrations with:

Canada Post, Customer accounts, FedEx, Gorgias, Shopify Admin, Shopify Flow, Shopify POS, UPS, USPS

3 plans · starts free · 7-day free trial

Free

$19/month

$119/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 74 Shopify App Store reviews

Use the arrows to read individual reviews

Super helpful and so timely!

— Sunday Siblings

Thank you so much Shivam Singh! You provided an excellent service!!!

— Lvorn Inc.

Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

— ANIQI

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

— Hawkes and Co

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

— Mejuri

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

— Happy Gentleman

customers service was amaing! GREAT!! Again and again. They are great

— Tortle

Although she wasn't exactly sure how to correct my issue/question immediately I appreciate that she took the time and figured it out and it was solved pretty easily. Thanks :)

— Specialty Marine

excellent

— APM Monaco AR

Shivam è stato di grande aiuto!

— Sebago.com

empty

— Chief Merchandise

betrug bei der Zahlung und Kündigung!!!!

— HEVVA

HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so...

— AnglerCo

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— Slay My Print

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our...

— Sports Jersey Direct

Very helpful support. Answered all my questions.

— norda run

We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns a...

— CDLP

I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and comm...

— kirri

Contacted customer support today and Karan was very helpful and offered a free 14-days trial. Thanks so much!

— Amari Wear

Shivam was AWESOME!

— ÖSLEY

Overview 1 / 20

ParcelWILL Returns & Exchanges 4.9 (451) on Shopify Returns that turn to profit by incentivizing exchanges and providing a self-serv...

Rich Returns & Exchanges 4.8 (72) on Shopify Automate returns & exchanges. Convert refunds to revenue with self-service retur...

Frate Returns and Protection 5.0 (6) on Shopify Returns management software with AI verification, personalized exchanges, resale...

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