PostCo Returns & Exchanges

Returns, upsell, order editing & EU withdrawal in one platform

by PostCo · Launched: February 2020 · Free plan available.

4.8 (93) on Shopify Used by 420 Shopify stores

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PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells.

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About PostCo Returns & Exchanges

PostCo unifies upsell, order editing, returns, EU withdrawal and exchanges in one platform. No more juggling siloed apps. Customize your cart and build upsell strategies that raise AOV at cart and checkout. Add order editing to cut support tickets. Offer seamless exchanges on your site with bonus credit, instant exchange, and flexible rules that keep revenue in store. All powered by one customer intelligence layer that knows your customer from first visit to return.

Last verified: August 8, 2026 · Fresh

App details

Developer: PostCo
Category: Orders & shipping
Pricing: Free plan available
Launched: February 2020
Rating: 4.8 (93) on Shopify

Key features

Checkout+ & package protection
All apps included
+ Returns & exchanges
+ Order editing (replace $199/mo apps)
+ Upsell (replace $199/mo apps)

Integrations with:

Australia Post Checkout Customer accounts Gorgias Klaviyo Royal Mail Stripe USPS

3 plans · starts free · 14-day free trial

Checkout+

Free

Platform

$179/month

Platform

$289/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 101 Shopify App Store reviews

Use the arrows to read individual reviews

Couldn't be more satisfied! The support team is fast and efficient and the portal works very well

— GUAJA.

This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data. The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide. Thank you for a really great...

— Lyxery by Sweden AB

The support team is amazing and helpful, They always respond quickly and resolve any issues.

— us.runawaythelabel.com

I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother. The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendl...

— Blank Space

We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff mo...

— PASDUCHAS

PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and t...

— Goldfield & Banks

Excellent App, which is the best by far when it comes to returns and exchanges!

— Harper Kendall

Fairly simple process, which is great - very thorough support, unlike previous platforms we've been on. And always open to feedback and assistance with updating things for us as well.

— BON MAXIE

Great app, lots of options for upselling if items are no longer available. Easy to use for my team

— Aztec Diamond

We’ve been using PostCo as our returns and exchange portal on Shopify for a few years now, and we love it! The platform is intuitive for both our team and our customers and it has streamlined a process that used to take a lot of time. The customisation options are great - from tailoring the portal to match our brand to setting detailed return rules that suit our workflows. It integrates seamlessl...

— Bprimal Footwear

So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X

— Heavenly London

Great software and most of all excellent support!

— Nashie

We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year...

— VENDERBY'S AU

The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent. __ They fixed that. __ The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.

— Mama To Be

Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.

— Alpha60

Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.

— SYLK

We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously. The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back en...

— EQVVS

We’ve been using PostCo to manage our returns and exchanges, and it’s been working seamlessly for our store. The app has made the returns process smooth and easy for both our customers and our team. The support team is also amazing — they’re quick to respond and always helpful whenever we have any questions or need assistance. Highly recommend PostCo to any brand looking to simplify their returns...

— TEAMM8

Love it

— Currently Running

The best return platform ever. We went to Loop, and came right back in 2 months. Postco customize and improves based on merchant needs. 100% recomended.

— PIRAL

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