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Return Prime:Return & Exchange

by Appsdart Solutions Private Limited · Free plan available.

4.8 (725) on Shopify Used by 3,138 Shopify stores +27 installs · 30 days

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Return Prime is a returns & exchanges platform for growing D2C brands.

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About Return Prime:Return & Exchange

Automate returns, reduce refunds, & recover revenue with Exchanges, Store Credit, Upsells; all of this without hurting CX with an extensive all in one self serve returns platform. Launch a branded portal, integrate with 100+ WMS & logistics tools carrier, & automate workflows from Return approvals to exchange updates. Also get compliant with EU withdraw button directive. Get enterprise-grade return capabilities at SMB-friendly pricing. Built for scale with reliable systems and 24×7 support. Offer a branded return portal integrated with your WMS and logistics tools Set custom rules to auto-approve or reject returns by reason and eligibility Generate return labels, automate updates, and get deeper return insights Recover revenue with exchanges and store credits instead of refunds Upsell complimentary or discounted products during return to increase AOV Show more Show less

Last verified: July 12, 2026 · Stale

App details

Developer
Appsdart Solutions Private Limited
Category
Orders & shipping
Pricing
Free plan available
Rating
4.8 (725) on Shopify

Key features

  • Return Prime is a returns & exchanges platform for growing D2C brands
Integrations with:

Checkout Customer accounts Klaviyo UPS USPS Yotpo Zapier and 100+ integrations

4 plans · starts free · 15-day free trial

Free

Free

$19.99/month

$79.99/month

$149.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 91 Shopify App Store reviews

Use the arrows to read individual reviews

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— Muscleblaze Z Verse
The support team is excellent. Highly recommended!
— BALLARY - Official Website
Anil Helped me with great precision and having a good knowledge to resolve issues efficiently
— Lea Clothing Co.
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— Qazmi
Works well. Customer service was great!
— SheepskinShop.ca
This is a great app. It works flawlessly and has a lot of useful features. It has really improved the efficiency of our return process, so I can recommend this to any Shopify owner. Great customer service and always developing. Very intuitive, and it just works.
— SMARTSPORTER
The service that I have received was so seamless. One of the best experience and very smooth I'll say . Madhav has been very helpful and patient with the whole process of making me understand the dashboard and other additional feature that i was not aware about .
— TRAPIN
Nice App. Does the job well. Great support team, big shout-out to Rohit!
— House of Atri
Great app for return and exchange
— BloomUp
fast response by customer services
— Anushka Jain Jewellery
DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT! I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable. We already contacted THE support team but the response was extremely unhelpful. there are alot of better options available and most important thing is to have...
— Poesiyan
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
— ST. CLAIR
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews. Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It...
— EzyDog Australia
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
— Futures Fins
Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.
— Ouchhh Store
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run int...
— Noētic
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 mont...
— Pretty Little Home

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