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Return Prime:Return & Exchange

Automate Returns & Exchanges. Turn Refunds into Revenue

by Appsdart Solutions Private Limited · Launched: October 2020 · Free plan available.

4.8 (779) on Shopify Used by 3,170 Shopify stores +27 installs · 30 days

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Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers.

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About Return Prime:Return & Exchange

Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Offer exchanges, store credit or refunds with custom rules & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Fraud detection, Shop now, instant exchange & API access. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.

Last verified: November 5, 2026 · Fresh

App details

Developer
Appsdart Solutions Private Limited
Category
Orders & shipping
Pricing
Free plan available
Launched
October 2020
Rating
4.8 (779) on Shopify

Key features

  • 5 Free Return Requests
  • Branded Returns Portal
  • Variant Exchanges
  • Unlimited Return Reasons
  • Customer Portal in Multiple Languages
Integrations with:

Checkout Customer accounts Klaviyo UPS USPS Yotpo Zapier and 100+ integrations

4 plans · starts free · 15-day free trial

Start

Free

Grow - Starting at

$19.99/month

Thrive AI

$79.99/month

Scale

$149.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 110 Shopify App Store reviews

Use the arrows to read individual reviews

The support team is very active when it comes to queries, unlike other companies. They get your issues resolved within minutes so that your website flow is never disrupted. Its very important for tech companies like this to have such support. Keep it up Team
— Peikh
great and promopt support by Anil, appreciate it
— DealCliq.com
Madhav is very helpful, sort out my issue, quickly. thanks for support.
— Lilliput World
Thank you for you assistance rohit
— Kelin
empty
— Wear Your Words
We’ve had a great experience with Return Prime! The platform makes managing returns and exchanges smooth, simple, and efficient. The support team has been very helpful and responsive throughout the process. A special thanks to Mr. Dileep G C for all his support, guidance, and assistance. His help has made our experience even better. Highly recommend Return Prime to businesses looking for a relia...
— Elan Clothing
Great App & Excellent Support We’ve had a really good experience with Return Prime at Bene Kleed. The app is simple to use, reliable, and has made managing our returns and exchanges much easier. A special thanks to Mr. Dileep G C for all his support. From the initial onboarding and setup to helping us with our day-to-day queries, he has always been quick to respond and very helpful. He understan...
— Bene Kleed
It always open to help all our enquiries, and we have no problem operating 4+ stores with this app
— Malva Europa
Great app, it make our exchange and return process automatic, reduced our work and give option to customer for 24/7
— tanchui
I am currently still in the process of setting up and testing Return Prime, so I think it is a little too early for me to give a final verdict on how the app performs in daily use. However, my experience so far has been extremely positive and the app looks very promising. What has impressed me most is the flexibility of the app and, especially, the level of support. I had a specific requirement f...
— Kettingenenarmbanden.com
fast response by customer services
— Anushka Jain Jewellery
DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT! I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable. We already contacted THE support team but the response was extremely unhelpful. there are alot of better options available and most important thing is to have...
— Poesiyan
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
— ST. CLAIR
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews. Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It...
— EzyDog Australia
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
— Futures Fins
Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.
— Ouchhh Store
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run int...
— Noētic
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 mont...
— Pretty Little Home

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