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Return Prime:Return & Exchange

Automate Returns & Exchanges. Turn Refunds into Revenue

by Appsdart Solutions Private Limited · Launched: October 2020 · Free plan available.

4.8 (769) on Shopify Used by 3,146 Shopify stores +27 installs · 30 days

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Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers.

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About Return Prime:Return & Exchange

Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.

Last verified: September 24, 2026 · Fresh

App details

Developer
Appsdart Solutions Private Limited
Category
Orders & shipping
Pricing
Free plan available
Launched
October 2020
Rating
4.8 (769) on Shopify

Key features

  • 5 Free Return Requests
  • Branded Returns Portal
  • Variant Exchanges
  • Unlimited Return Reasons
  • Customer Portal in Multiple Languages
Integrations with:

Checkout Customer accounts Klaviyo UPS USPS Yotpo Zapier and 100+ integrations

4 plans · starts free · 15-day free trial

Start

Free

Grow - Starting at

$19.99/month

Thrive AI

$79.99/month

Scale

$149.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 98 Shopify App Store reviews

Use the arrows to read individual reviews

Great app custom built for indian ecom webistes. Seamless assisstance by team member Madhav
— Fynsia
Map out all the conditions we've examined for the return and exchange app, including essential features, clear rules, and additional elements. Suggest requirements starting from basic to more complex ones. The support service was prompt and very helpful.
— Misty Mynx Official Store
Great Support ! The agent Rohit responded within minutes , understood my requirement and implemented the changes super fast.
— Reccy
fast response by customer services
— Anushka Jain Jewellery
empty
— X Edition
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— Reccy
The support team is excellent. Highly recommended!
— BALLARY - Official Website
Anil Helped me with great precision and having a good knowledge to resolve issues efficiently
— Lea Clothing Co.
fast response by customer services
— Anushka Jain Jewellery
DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT! I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable. We already contacted THE support team but the response was extremely unhelpful. there are alot of better options available and most important thing is to have...
— Poesiyan
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
— ST. CLAIR
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews. Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It...
— EzyDog Australia
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
— Futures Fins
Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.
— Ouchhh Store
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run int...
— Noētic
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 mont...
— Pretty Little Home

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