ZigZag Returns & Exchanges

Cost effective and simple International & UK domestic returns

by ZigZag Global Ltd · Launched: December 2017

4.7 (191) on Shopify Used by 725 Shopify stores

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About ZigZag Returns & Exchanges

Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks.

Last verified: August 8, 2026 · Fresh

App details

Developer: ZigZag Global Ltd
Category: Orders & shipping
Pricing: Paid
Launched: December 2017
Rating: 4.7 (191) on Shopify

Key features

Everything in Free plus:
100 returns incl. + extras pay-as-you-go
International returns back to UK
Branded, customisable returns portal
Unlimited return reasons

Integrations with:

DPD Evri Royal Mail Shopify Admin UPS USPS Yodel

3 plans · 14-day free trial

Silver

$20/month

Gold

$50/month

Platinum

$199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 7 Shopify App Store reviews

Use the arrows to read individual reviews

Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.

— The Staff Uniform Company

A prompt and helpful support chat service. Thank you.

— Potters Cookshop

Great easy to use returns and good customer support

— Williamsons Factory Shop

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

— Lisou

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

— The Learning Tower Company

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

— Triangl