Protectly

Offload costs by offering shipping protection to customers.

by Protectly · Launched: April 2025 · Free plan available.

5.0 (3) on Shopify Used by 4 Shopify stores Built for Shopify

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Shipping Protection That Covers Costs for Lost, Stolen & Damaged Orders and Boosts Retention

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About Protectly

Protectly is the new standard for shipping protection on Shopify. Lost, stolen, and damaged orders are resolved in minutes with no effort from your team. Customers get instant replacement orders or refunds, and Protectly covers 100% of the costs. Add protection at checkout, automate carrier resolutions, and protect margin while building loyalty. Detailed analytics and last-mile performance tracking provide insights that improve retention. Shopify Plus ready, with seamless setup. Add shipping protection to your cart or checkout in 2 clicks. Resolve lost, stolen, and damaged orders in minutes, not days. Fully automated. Protectly covers 100% of the costs for replacement orders and refunds. Actionable data to track shipping performance and boost last-mile reliability. Supports all Shopify tiers and most common themes. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Protectly
Category: Orders & shipping
Pricing: Free plan available
Launched: April 2025
Rating: 5.0 (3) on Shopify

Key features

Offer shipping protection at checkout
Offload support for shipping issues
Offload refund and reship costs
Improve shipping performance with data

Integrations with:

Checkout

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

Huge time saver on our end internally, and great for our customers buying jewelry. Worth dedicating some time aside to gauge whether they can help save you time/money, or help your customers

— AEHB by SJ

Protectly has been a great addition to our store. As an apparel brand, we deal with occasional shipping issues and this app has taken a huge load off our support team. Claims are handled quickly, customers get fast resolutions, and we don’t have to cover the cost of reships or refunds. Plus, the delivery insights are a nice bonus for our ops team. Easy to install, works well, and makes us look g...

— CAZ

We recently migrated to Shopify and we could not be happier with Protectly. We previously used Route and moved over to Protectly to improve our customer experience and decrease costs. The team has been great to work with and our customers are taken care of quickly. Protectly is quickly proving to be the new leader in this space and we look forward to continuing to work with them!

— Nowadays

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