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ShipInsure Shipping Protection

Give customers the option for a protected checkout experience

by ShipInsure · Launched: September 2021 · Free plan available.

4.9 (66) on Shopify Used by 681 Shopify stores +2 installs · 30 days

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ShipInsure is a premium shipping insurance & package protection Shopify App. Free For Merchants. Covers all from ship time until it's in the customers hands.

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About ShipInsure Shipping Protection

Let ShipInsure handle your shipping concerns. Provide your customers with peace of mind from checkout to delivery. With full coverage for lost, damaged, or stolen orders, our service enhances the purchasing experience. In the rare event of an issue, ShipInsure promptly takes care of refunds or reorders from your store, providing you with the tools to boost customer satisfaction.

Last verified: August 15, 2026 · Fresh

App details

Developer
ShipInsure
Category
Marketing & conversion
Pricing
Free plan available
Launched
September 2021
Rating
4.9 (66) on Shopify

Key features

  • ShipInsure is a premium shipping insurance & package protection Shopify App
  • Free For Merchants
  • Covers all from ship time until it's in the customers hands
Integrations with:

Checkout Customer accounts Gorgias Help Desk Software Recharge Ticketing system With All Cart's Zendesk

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 77 Shopify App Store reviews

Use the arrows to read individual reviews

We’ve had a great experience with ShipInsure. It’s easy to use, reliable, and has helped simplify our shipping process. One of the biggest benefits for us is that it has significantly reduced the back-and-forth between our operations team and customers when it comes to shipping issues. It makes the process smoother for everyone and saves our team valuable time. Overall, we’re very happy with Shi...
— Ceramed
After being with one of ShipInsure's competitors for a few years, we made the switch earlier this year to ShipInsure, which has provided some much needed flexibility and customization capabilities we did not have with our previous solution. They are very attentive to our needs, timely in their response time, and very easy to work with. We are impressed!
— Back to the Future™
It’s been great working with the ShipInsure team to offer this added protection to our customers. The support and communication throughout the launch were excellent, and the team has always been available whenever we’ve had questions. What is amazing too is that it’s genuine insurance: if an order goes missing, there is reimbursement for the product’s full retail value, rather than simply its cos...
— Vivida Lifestyle
awesome service and the people who work there actually care and work with you
— Dupe
We've tried a few shipping insurance providers and this was by far the easiest install. The team is super responsive and we love the dashboard. If you're considering switching this is the easiest tech switch you'll make all year.
— Ooze
Awesome shipping protection tool. Seamless integration, great customer experience, and lightning-fast claims resolution. It has saved our team a ton of customer service hours!
— Wrigleyville Sports
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— Original Grain
The ShipInsure team was WONDERFUL and very helpful when getting the app set up, and prior to as well. They were very detailed and made sure we understood the process as well as how the billing worked. I really enjoy how easy it is for our customers to purchase insurance as well as submit a claim on their own without our help. It is easy for us to file a claim on their behalf if needed. We have b...
— Saratoga Olive Oil
We used another shipping insurance service before and switched to ShipInsure and are delighted with the turn. Our point person is always super responsive and customers rarely reach out to us for additional support with their claims. ShipInsure is responsive and makes us feel valued!
— Morrow Soft Goods
This app takes care of Shipping Protection and has amazing customer service - both for technical support and when customers have to actually make a claim. They are fast and communicate everything well. We discusses a few things, amongst them also a customization of the widget and they were accommodating and quickly implemented it. Highly recommended!
— Vegan Supply
This app is causing fraudulent activity on my website. Criminals are utilizing it to test credit card information and in turn I’m being charged for the cancellations/refunds. Either the app or Shopify need to add parameters to prevent this for now I have uninstalled the app.
— Iced Out Gemz
This company charges a fee for insurance but when the customer filed a claim, this company refunded the customer and did not cover the cost. The money was taken from my business. I have tried emailing them multiple times but no one has responded to me. I chose this company because I thought my business would be covered it anything went wrong with shipping.
— Gina B
It doesn't work at all, they only take data from the store and don't give anything
— SemilacUSA
We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially a...
— Coco Cloud Slimes
DO NOT USE THEM. THEY ARE NOT LEGIT INSURANCE COMPANY- They just took insurance premium from all of our orders and when UPS damaged the shipments, they deny coverage of insurance values per their own policy. THEY ARE FRAUD. Instead this is what they wrote: "We are unable to offer protection for your orders at this time. Any collected premiums will be refunded in full. We apologize for the inc...
— Vanity Set Glow
Zero response to inquires and virtually no customer support makes this app a severe challenge. The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options. The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if...
— Clover Airsoft
Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!
— Island by Koa Nani
They promised me a $100 gift card to listen to a sales pitch. Corbin Ekblad guaranteed it, but I never received it. They wasted my time and lied to me. Avoid this company at all costs!
— Simply Carbon Fiber

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