Easy Returns Management System

Handle Return Requests & send Prepaid Shipping Labels

by Spice Gems · Launched: February 2016

4.9 (23) on Shopify Used by 111 Shopify stores

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Let's customers create a return request without logging in.

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About Easy Returns Management System

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easy for your customers to file a return and we make it easier for you handle returns requests. This app is bundled with tons of features. Easy for Customers. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

Last verified: August 8, 2026 · Fresh

App details

Developer: Spice Gems
Category: Orders & shipping
Pricing: Paid
Launched: February 2016
Rating: 4.9 (23) on Shopify

Key features

Let's customers create a return request without logging in

1 plan · 30-day free trial

Standard Plan

$19.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 45 Shopify App Store reviews

Use the arrows to read individual reviews

Swift in helping!

— I.D. Sarrieri

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— TherapieDecken - SynapsaMed

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

— Sparkle In Pink

Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS

— Paw Lane

The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!

— Lady Lux Swimwear

Easy to navigate and alot of insight on returns. I can only recommend this app and i would not wanna be without it.

— Fitnesspower

This app is straightforward to navigate and makes returns quick and easy. Customer support is excellent.

— Dress Hire AU

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

— Phoenix Android Radios

Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.

— Noski Noski

We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us. Thank you Vivek for all your help.

— Four Love Fashion

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too! Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

— Waynedaltonparts

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

— Naturalicious

The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally bill...

— vacier-us

Not good. It creates a very easy top use interface for customers to fill out RMA requests, emails you the details, and then stops. Nothing else. $18.99/month for a simple email user interface? Unless I'm missing something, it's not worth $5/month. And If I am missing something, it needs better instructions.

— Titanparacord

It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either....

— The Mom Store

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

— MINIMALE ANIMALE

It is a very good app, featuring all the necessary modules for handling the return management in an easy and efficient way. Customer support is awesome, they are very prompt and make sure the issue is resolved at the earliest. I have used other apps too for this but I have found this app as most promising.

— RUNWAYIN

Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.

— Rhino Brand