Shopbot: AI Customer Calls

AI answers customer calls, order status, returns, FAQs

by ShopBot · Launched: December 2024

5.0 (4) on Shopify Used by 19 Shopify stores

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Call-first AI support. Answers customer phone calls with live orders, returns & tracking. Free chat.

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About Shopbot: AI Customer Calls

Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs. ⁠Answers your customer calls automatically with live Shopify data ⁠Live order lookups: status, shipments, delivery ETAs from Shopify Auto-syncs with Shopify: catalog, adds/removes, qty/size updates ⁠Brand-tuned voice: custom greeting, tone, allowed actions ⁠Seamless human handoff when needed; transcript included Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: ShopBot
Category: Store management
Pricing: Paid
Launched: December 2024
Rating: 5.0 (4) on Shopify

Key features

100 voice minutes/month
200 free chats included
All features included
300 voice minutes/month
300 free chats included

Integrations with:

17Track

3 plans · 14-day free trial

Starter

$39/month

Growth

$99/month

Scale

$349/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 4 Shopify App Store reviews

Use the arrows to read individual reviews

This app has made our world a lot easier, from reducing calls into our location, de-escalating customer issues, keeping customers informed and knowledgeable, and making it easy for us to pinpoint keywords that are customers are having questions about.

— Gold Mobility Scooters of Orlando LLC.

What an app! ShopBot has handled a lot of our customer service issues over the past few weeks. Customer service questions that would take a few hours to handle due to the size of ur team now takes a few seconds. If you alre looking for a free/cost-effective solution for most Customer Service related tasks, this is the app! It also supports multiple languages!

— Aurora Poznań

We've been using Shopbot for a while now and it's been amazing! It was a smooth onboarding with only one hiccup, but the support team was very quick to respond. It definitely saves us a lot of time.

— EchoWave

We have been using ShopBot since its release, and it's made our customer service amazing both before and after a purchase. Our customers always got frustrated using the previous store assistant app, but somehow this assistant is has served our customers amazingly. 100% recommend honestly.

— My Store

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