Shopify Knowledge Base

Customize FAQs used by AI agents to answer shopper questions

by Shopify · Launched: May 2025 · Free plan available.

3.5 (27) on Shopify

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View and customize the FAQs that AI shopping agents use to answer questions about your store.

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About Shopify Knowledge Base

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

Last verified: September 6, 2026 · Fresh

App details

Developer: Shopify
Category: Marketing & conversion
Pricing: Free plan available
Launched: May 2025
Rating: 3.5 (27) on Shopify

Key features

View and customize the FAQs that AI shopping agents use to answer questions about your store

Integrations with:

Shopify Admin

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 25 Shopify App Store reviews

Use the arrows to read individual reviews

Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps. It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information. I think it could...

— AutoChimp Electronics

empty

— Prince Nova Collection

Muito útil.

— Antonio_handmade

Very easy to install and use the frequently ask questions I believe are very accurate waiting to see what kind of traffic is obtained but so far very happy

— Diesel Freak

I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic. Simple.

— LightsStory Chandeliers & Crystal Lighting - USA

This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.

— English.Army

Very useful, works like a charm!! Great job guys

— Kano Argentina

Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?

— Detroit Riot Club

Quite helpful and a very useful addition to our store.

— Harper Kendall

Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox. Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers. Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in questi...

— Maison Merling

Sie ist nur auf englisch gibt keinen Stern.

— Petra's Seifenmanufaktur am Deister

The system's questions cannot be deleted, however they are always in English, ignoring the store's default language. Even if you delete the automatic response to write it in the store's language, the question is not editable.

— KARGA

Traffic from ChatGPT faded away after installing this app

— RGBKeys

empty

— DOGGER

Lack of export/import extension, all FAQ had to be added manually. No translations or localisation. Import will add 2 star and localisation another one, so for starters ok, but can be done better, especially that Shopify generates file: sitemap_agentic_discovery.xml

— DAMBAT Jastrzębski S.K.A.

Installed, and my Google Ads were disapproved due to malicious code being added to my site.

— Bavsound

It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.

— Revendo Staging

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