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Tidio ‑ Live Chat & AI Chatbot icon

Tidio ‑ Live Chat & AI Chatbot

by TIDIO LLC · Free plan available.

4.8 (1,240) on Shopify Used by 33,438 Shopify stores

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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

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About Tidio ‑ Live Chat & AI Chatbot

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products Show more Show less

Last verified: July 12, 2026 · Stale

App details

Developer
TIDIO LLC
Category
Marketing & conversion
Pricing
Free plan available
Rating
4.8 (1,240) on Shopify

Key features

  • Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store
Integrations with:

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

3 plans · starts free · 7-day free trial

Free

Free

$29/month

$39/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 113 Shopify App Store reviews

Use the arrows to read individual reviews

eficaz y rapida
— CamisetasDelVar
excelent
— Trgovina Ilić
Love the UX. It's easy to understand and not confusing to navigate.
— Madda Fella
Tidio is great! We have seen better conversions since using it and will now install it on all of our stores
— Fairtex Europe
Aids in our customer service experience. User friendly, easy to use on mobile app and desktop.
— Paneros Clothing
So far so good. But just into the first month.
— Pyramid Parts Co.
Nos ayuda a enfocar la atención en lo que realmente importa sin desatender a los clientes.
— DecoAlum
Easy to install, and then works while Im asleep. Awesome addition to my store .
— OneEighty Performance
empty
— Relaxe
Great app so far works as advertised
— Waydoo Europe
Highly recommended
— GadgetHyper
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA

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