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Tidio: AI Chatbot & Live Chat icon

Tidio: AI Chatbot & Live Chat

Live chat, Helpdesk and an AI chatbot that sells and...

by TIDIO LLC · Launched: July 2014 · Free plan available.

4.8 (1,356) on Shopify Used by 33,876 Shopify stores

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Sell more and support customers with an AI chatbot, live chat and email helpdesk. Product recommendations, order answers and tickets in one inbox.

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About Tidio: AI Chatbot & Live Chat

Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language. Your team handles every support ticket in one inbox for email, Instagram, WhatsApp and Facebook Messenger, with Shopify orders beside each chat. Add a help center for self service.

Last verified: November 5, 2026 · Fresh

App details

Developer
TIDIO LLC
Category
Store management
Pricing
Free plan available
Launched
July 2014
Rating
4.8 (1,356) on Shopify

Key features

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Integrations with:

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 plans · starts free · 7-day free trial

Free

Free

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 160 Shopify App Store reviews

Use the arrows to read individual reviews

Still One of the Best AI Live Chat Apps for Shopify I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio. There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used. I recently experienced some app issues, but Chris...
— Clast
We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many channels.
— Craftinglove
very helpful
— Ideal Barn Doors
la mejoooooor la amo
— El Bazar Store
All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!
— Rick's by Design
Fantastic App, Highly Recommend
— Simply Tanks
I love that app!
— Snap Magnets
Very nice and easy and the techs are very responsive in case you have any questions :)
— Kingofjewelry.com
I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)
— Nicole Designs All
It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful
— Valija
super
— DAMON & PYTHIAS
Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more. If you need help with implementation reach out to [email protected] and I will help you!
— Dri Wash ’n Guard®
Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their...
— New Wave Print
**Disappointing Customer Support, Unreliable App, and Features Removed** I have been a loyal, paying Tidio customer for approximately six years, but unfortunately, my recent experience has been extremely disappointing. The mobile app has ongoing issues, including frequent logouts and navigation problems, making it unreliable for managing customer conversations. What is even more frustrating is...
— Clast
The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!
— WGC Shop
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur

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