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SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs

by Shark Byte, Inc · Launched: December 2015 · Free plan available.

4.6 (319) on Shopify Used by 6,837 Shopify stores

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Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

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About SB: Helpdesk, Live Chat & FAQs

HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.

Last verified: September 19, 2026 · Fresh

App details

Developer
Shark Byte, Inc
Category
Store management
Pricing
Free plan available
Launched
December 2015
Rating
4.6 (319) on Shopify

Key features

  • Helpdesk: 10 tickets/month
  • Limited FAQs (customizable) & templates
  • Knowledge Base: Up to 10 Articles
  • Widget with FAQs, order tracking
  • Unlimited product-specific tabs
Integrations with:

ChatGPT Facebook Messenger LangShop Shopify Admin

4 plans · starts free · 14-day free trial

Free

Free

Basic

$5.99/month

Standard

$19.99/month

Advanced

$49.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 97 Shopify App Store reviews

Use the arrows to read individual reviews

Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
— Elvora
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
— Polandbay
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
— Polvanta
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
— Aurielle London
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
— BritDrive Hub
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
— Aokami Store
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
— ClenoxHome
This is a very useful app that makes customer support much easier to manage. It helps create a clean and organized FAQ section, allowing customers to quickly find answers. simple to set up, user-friendly, and works smoothly within a Shopify store. Overall, it’s a great tool for improving customer experience and reducing support workload.Highly recommended.
— Algérie Adresse
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
— Dead Fly Zone
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
— Vital Depot
app molto utile e facile da impostare
— MOVEWEAR
empty
— Anirosa
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
— K3D Designs
The contact form submissions should create tickets... too clunky.
— Chariot Outdoor
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app direc...
— Smart Sips Coffee
They are thieves, they trick you into subscribing to the annual subscription, thinking that you are the monthly subscription, and charge you 80 euros for one. Scammers
— Embrujo
I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do. edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that...
— VinylExclusives
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
— Babylyn
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I ha...
— aeyee
In recent days, we have been unable to receive messages from customers via the "Contact Us" page. After testing, we can't find the customer's message in the mailbox, please tell us what is the reason? This has taken a toll on us. I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message. Then, the background automatically restores the previous...
— creabest.fr

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