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Gorgias: AI Helpdesk & Chat icon

Gorgias: AI Helpdesk & Chat

Save time with AI customer support and live chat.

by Gorgias Inc. · Launched: March 2017

4.3 (709) on Shopify Used by 25,803 Shopify stores +111 installs · 30 days

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Improve customer experience with Gorgias: an AI chatbot and Shopify-native helpdesk that automates tickets, answer shoppers 24/7 and turn support into sales.

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About Gorgias: AI Helpdesk & Chat

Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history. AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context. Use AI Shopping Assistant to answer product questions and recommend products. Set your brand voice, build support workflows, and track team performance.

Last verified: November 2, 2026 · Fresh

App details

Developer
Gorgias Inc.
Category
Store management
Pricing
Paid
Launched
March 2017
Rating
4.3 (709) on Shopify

Key features

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat
  • AI Agent add-on available
  • Unlimited customer support agents
Integrations with:

AfterShip Attentive Checkout Klaviyo Loop Returns Recharge Shopify Admin Shopify Flow Yotpo

4 plans · 7-day free trial

Starter plan

$10/month

Basic plan

$60/month

Pro plan

$360/month

Advanced plan

$900/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 137 Shopify App Store reviews

Use the arrows to read individual reviews

Muhammad was a huge help! Excellent service, definitely 5 stars.
— 4Endurance España
Solid customer support, includes features we need, great options for adjustments.
— trime.cz
The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand. I would highly recommend brands utilise this tool to help make efficiency gains - its much better than other tools on the mark...
— HARBOUR LIFESTYLE
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!
— Stoko
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
— Maud's
Five stars! The team worked extremely hard helping us troubleshoot and resolve a difficult integration issue between Gorgias and our Meta/Facebook and Instagram customer-service channels. They stayed with the issue through repeated testing, connection checks, messages, and troubleshooting until we were finally able to get our customer messages flowing into Gorgias correctly. I especially apprecia...
— Femininity
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, a...
— Inkkas
An essential, evolving partner for Alessi’s customer experience! Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score. Working with our Customer Success Manager and the entire Gorgias team is a pleasure—they are proactive, supportive, and dedicated...
— Alessi Spa (EU)
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— Dr. Kellyann
We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each of them has been incredibly helpful and supportive. They have taken the time to...
— EasyShed
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional. Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not...
— Michael Gabriels
It's worked great for my team so far!
— TheGreyer
UPDATE: Lowering our review from 3 stars to 2 stars due to terrible customer support. We’ve repeatedly followed their suggestions to resolve spam call billing issues, but nothing has worked. Instead of actually investigating the problem, they keep sending the same canned AI responses. It’s frustrating, lazy and has left us with an even worse impression of Gorgias than before. .... The biggest issu...
— SoundAssured
Very disappointing experience with Gorgias. My access to the service was cancelled without explanation, yet my credit card continued to be charged for two months while I couldn’t use it. Despite reaching out, I received no response or explanation for why my access was removed or why the charges continued. In my experience, this is unprofessional and unacceptable. I’ve lost trust in Gorgias and wou...
— AutoSlide AU
The biggest issues are the mobile app and Voice (Phone) feature. The mobile app can be glitchy, talk-to-text is unreliable, and Voice doesn’t work through the mobile app. Calls have to be forwarded to another number, so you basically need someone at a computer all day to get the full functionality. Our biggest complaint is spam call billing. Gorgias can identify a call as spam, but it cannot auto...
— SoundAssured
Very poor after sales support.
— LTD Commodities
A few days in and I already regret the switch. The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked. We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatib...
— GPerformance
contact form does not in fact support multilingual. both ai-agent and human support are dumb and waste your time
— moonlit.market
8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began replying to all of our customers in off-brand, unhelpful messaging. Hundreds of m...
— Highland
This platform went from an industry leader to an ad laden hacked up pile of AI slop. They'll say they care about your feedback, and ignore it. I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college, force a complete relearn of a UI into an obviously AI generated UI that is missing loads of subtle details from previous versions that just so happened to be e...
— PatchPanel

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