Yanet Returns & Exchanges

Automate returns & exchanges, manage refund and return labels

by Yanet · Launched: April 2023 · Free plan available.

4.8 (262) on Shopify Used by 875 Shopify stores Built for Shopify

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

Get it on Shopify →

About Yanet Returns & Exchanges

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! Submit and manage return and exchange requests clearly at different steps. Different policies and rules can be created and applied for different products. An easy-to-use embedded portal allows customers to submit requests quickly. Customers always get updated via email at each step of the request. We support edit text, banner and colors of the portal to match your style. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Yanet
Category: Orders & shipping
Pricing: Free plan available
Launched: April 2023
Rating: 4.8 (262) on Shopify

Key features

6 requests per month
Customizable Return Portal page
Rule & Refund/Exchange reasons setup
Exchange to the same product/variant
Refund to Discount code & Store credit

Integrations with:

Customer accounts, EasyPost, FedEx, Shippo, Shopify Admin

3 plans · starts free · 14-day free trial

Free

Professional

$9.99/month

Ultimate

$29.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 92 Shopify App Store reviews

Use the arrows to read individual reviews

Great help, thanks

— appleparts.nl

empty

— Eveline Cosmetics

Great customer service!

— Day Birch

Took care of my request right away. Very satisfied with my experience:).

— K-Sea Co.

the customer services are very helpful and also this software is good

— Vesstore

Support always helpful when we need anything!

— Dragonfly

Great app!

— 4EVER STUNNING

Una app increible! La verdad la recomiendo, tienen muy buen soporte al cliente. Es ampliamente moldeable a uno. Gracias por existir Yanet

— Indy

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized. Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

— AGP

Sehr zufrieden! Kostenloser Plan verfügbar, perfekt für starter

— noexcse.

I needed help with removing the "powdered by" on my return page and it was such a seamless process. It was done efficiently and effectively.

— tashbijoux

Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.

— Souli

Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additional...

— Odhanon

The application is very good and easy to use. The support team is responsive, helpful, and professional. Overall, a great experience.

— Twiggy Shop

Todo perfecto, una pequena duda en la configuración quedó resuelta al momento. Gracias! (atendido por Liam)

— Florentino

Tracy helped me, quickly resolved the query.

— UrbanRaas

Thanks to Alex who helped me with an app detail. The service was great and I’m a happy customer.

— Maison Alto

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending th...

— Dazzle Me Dancewear