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Crisp ‑ Helpdesk & AI Chatbot icon

Crisp ‑ Helpdesk & AI Chatbot

Automate customer support inquiries, on any channel

by Crisp · Launched: December 2022 · Free plan available.

4.0 (33) on Shopify Used by 2,975 Shopify stores +99 installs · 30 days

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About Crisp ‑ Helpdesk & AI Chatbot

Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.

Last verified: September 22, 2026 · Fresh

App details

Developer
Crisp
Category
Store management
Pricing
Free plan available
Launched
December 2022
Rating
4.0 (33) on Shopify

Key features

  • 2 Seats
  • Website chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form
Integrations with:

Aircall ChatGPT Checkout Gmail Instagram Klaviyo WhatsApp

4 plans · starts free · 14-day free trial

Free

Free

Mini

$45/month

Essentials

$95/month

Plus

$295/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 43 Shopify App Store reviews

Use the arrows to read individual reviews

Crisp is the Backbone of Our Lean, Mean Tech Stack Reviewed by: Ian (Founder, WALL ART by Sonia) As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews...
— WALL ART by Sonia
ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...
— Rutile
Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).
— Jho
empty
— Féroce
Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)
— Betonstunter
Une application efficace et une équipe à l’écoute ! Grâce à Crisp, nous avons pu structurer et automatiser notre service client tout en maintenant un accompagnement personnalisé et une réelle proximité avec nos clients. La plateforme offre une interface intuitive et performante, avec de nombreux outils pour améliorer notre service après-vente : gestion centralisée des conversations, chat en direc...
— DIJO
Very professional and complete helpdesk Chat app. New features and updates keep rolling out on a regular basis. Keep up the good work guys! Pieter-Willem Founder Stoked
— Stoked Boardshop
It's a great all-in-one communication tool. Perfect to allow sales and support worlwide.
— Movement Assessment Technologies
Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.
— Lagoped
Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly recommended!
— Zero Nutrition
Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !
— Plante Île-de-France
Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.
— Les Petits Prödiges
I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from ther...
— Twitter Bikes
Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!
— Abbey Essentials
Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately
— TEST
We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I...
— Nimall
Errors have been reported during the registration process, and after two days, the registration was finally successful, and then errors began to be reported during the process of binding the website domain name. At present, the domain name cannot be successfully bound, which is a bad experience.
— SERENEWIG
xoá ngay bản đồ đường lưỡi bò đi nếu không tao sẽ rate 1* bằng tất cả store tao có. Hoàng Sa và Trường Sa là của Việt Nam!
— GenTeeth
It doesn't allow account creation. Why release the app?
— 中華翡翠網
It doesn't work, I uninstalled it but it still keeps showing up
— daiswimwear

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