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Brandwise: AI Customer Service

Provide instant support across every channel with AI

by Brandwise Inc. · Launched: April 2025

2.2 (2) on Shopify
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Provide instant customer support with AI across every channel: email, social media, and live chat.

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About Brandwise: AI Customer Service

Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise.

Last verified: August 13, 2026 · Fresh

App details

Developer
Brandwise Inc.
Category
Store management
Pricing
Paid
Launched
April 2025
Rating
2.2 (2) on Shopify

Key features

  • 5,000 AI credits per month
  • Channels: email, live chat, social media
  • AI comment moderation
  • AI replies
  • AI summaries
Integrations with:

Facebook Gmail Instagram Outlook TikTok

4 plans · 7-day free trial

Start

$49/month

Pro

$99/month

Scale

$179/month

Enterprise

$269/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers...
— Uberious Goods
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
— Devon Wick Candle Co. Limited
TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.
— Glowssip

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