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Chatbase

AI agent for support and sales

by Chatbase.co Inc. · Launched: January 2026 · Free plan available.

4.7 (18) on Shopify Used by 39 Shopify stores

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AI customer support for Shopify stores with product recommendations, order tracking and creation, shopping assistance, cart actions, and human handoff.

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About Chatbase

Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation.

Last verified: September 2, 2026 · Fresh

App details

Developer
Chatbase.co Inc.
Category
Store management
Pricing
Free plan available
Launched
January 2026
Rating
4.7 (18) on Shopify

Key features

  • 50 Credits
  • 1 MB
  • Access to advanced models
  • 700 message credits/month
  • 5 enabled AI Actions
Integrations with:

Instagram Messenger Salesforce Slack WhatsApp Zendesk

4 plans · starts free

Free

Free

Hobby

$40/month

Standard

$150/month

Pro

$500/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 54 Shopify App Store reviews

Use the arrows to read individual reviews

Chatbase has proven to be a good addition to our Shopify store. The chatbot is able to take care of typical customer queries in a very quick manner, allowing the customers to locate the products they are looking for without having to depend on manual assistance all the time.
— Mein Shop
Very helpful app. The AI feature is accurate and impressive. Clean interface and quick setup. Highly recommended.
— Ubari.pk
Great AI chatbot, easy to set up and works perfectly.
— Cohesion
Simple, fast, and reliable. A great addition to our store.
— Trend Nests
The AI chatbot provides fast, accurate responses and has greatly improved our customer support. Highly recommended!
— Hi Buy Sell
Very useful app with accurate AI responses and clean interface
— HomeStop
Chatbase has been a game-changer for my store. Setting it up was super easy, and it handles customer queries 24/7 smoothly. It saves a lot of time and improves customer engagement significantly. Highly recommended!
— PAWVERA
Our customers get instant answers, track orders without waiting, and actually click the personalized recommendations Chatbase suggests. The multilingual support is spot on — tested it in German, Arabic, and Japanese. Returns dropped because shoppers find the right size/product faster. Integrates with Shopify in one click. Worth every dollar.
— Hair Sweden
Excellent app with an easy setup process! It helped us add an AI chatbot to our Shopify store in just a few minutes. The responses are accurate, the interface is clean, and it has significantly improved how we handle customer inquiries.Our visitors get instant answers 24/7
— Wingy Bling
The AI-powered product recommendations are accurate, relevant, and feel natural. They've been a great addition to our store and have noticeably improved the shopping experience.
— Lumora_eCommerce
We've had a great experience using Chatbase on our Shopify store. It answers customer questions instantly, helps shoppers find the right products, and has significantly reduced our support workload. Setup was quick and hassle-free.
— Lipoma Remover Cream
Excellent app with an easy setup process! It helped us add an AI chatbot to our Shopify store in just a few minutes. The responses are accurate, the interface is clean, and it has significantly improved how we handle customer inquiries.Our visitors get instant answers 24/7, which has enhanced their shopping experience and reduced our support workload
— Wingy Bling
Model worked ok but needed assistance training and onboarding. No demo or support aside from email available. Not enough support for the $1.5k they're asking for. Tidio is working great for us
— Flush Packaging
WARNING: Scammer. The person using this number (+234 701 418 3471) promised payment for submitting reviews. I completed the task exactly as requested, and all reviews were successfully published. After delivery, no payment was made. My messages are now being ignored. This is a clear case of unpaid work and dishonest behavior. I strongly advise others to avoid dealing with this contact unless p...
— zonak
We've seen faster response times and happier customers since adding Chatbase to our Shopify store. Great app!! Easy Setup.
— Ringova.pk
I've been using Chatbase on my Shopify store, and the experience has been excellent. The setup was quick and straightforward, and the AI chatbot started answering customer questions almost immediately. It helps customers find products, provides order updates, and responds instantly, which has reduced our support workload significantly. The chatbot is easy to customize, supports multiple languages...
— Haq Baba
Amazing AI chatbot with easy setup, fast responses, and excellent customer support. It has improved our customer experience and saved us a lot of time. Highly recommended!
— DSKK BLADE
Chat Base made it easy to automate customer support. The setup was quick, and the AI responses are accurate and helpful.
— Rehmat Bedding
Very easy to install and configure. The chatbot is accurate, responsive, and available around the clock for our customers.
— AOTEA ALLURE
The AI gives helpful product recommendations that feel natural and relevant. A great addition to our store.
— Lumora_eCommerce

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