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Commslayer: AI Helpdesk & Chat icon

Commslayer: AI Helpdesk & Chat

Helpdesk & chat by the ex-Lifetimely founders

by Actuals Oy · Launched: January 2024 · Free plan available.

4.9 (233) on Shopify Used by 627 Shopify stores +43 installs · 30 days

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AI-powered helpdesk & chat by the ex-Lifetimely founders

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About Commslayer: AI Helpdesk & Chat

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages. If you run subscriptions on Recharge, Skio, Loop, Stay.ai, Kaching, or Appstle, it all works inside the helpdesk inbox. Unlimited agents on all plans.

Last verified: September 30, 2026 · Fresh

App details

Developer
Actuals Oy
Category
Store management
Pricing
Free plan available
Launched
January 2024
Rating
4.9 (233) on Shopify

Key features

  • Unlimited agents and seats
  • 300 conversations per month
  • 300 AI agent messages & 300 AI drafts
  • Email, chat, WhatsApp, social DMs
  • Unlimited social media comments
Integrations with:

Checkout Customer accounts Facebook Instagram Judge.me Loop Subscription Recharge Shopify Flow TikTok

4 plans · starts free · 14-day free trial

100% FREE HELPDESK

Free

Plus 800

$39/month

Plus 2,000

$99/month

Scale

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 116 Shopify App Store reviews

Use the arrows to read individual reviews

Commslayer has brought my fuzzy brain feeling about customer service to clear thinking and strategic capability. The user interface is more responsive, user friendly, and straight forward for agents. And the AI Agent is the best we have used - easy to train and transfer tasks to slowly and steadily. I have reduced the customer service management time significantly and can easily integrate all a...
— PhycoHealth
empty
— Bear Labs
Great experience. Very good app and great support.
— Tern Setups
comment moderation works great
— LederKur
Commslayer is the best platform we used! Constant improvement and the team always thinks outside of the box. They improve in ways we never thought we needed.
— Vayose
Really good app and great price. They keep improving the app and the Claude connection is really helpful for setting up AI Agent.
— Kind Bag
Amazing app - the best alternative to Gorgias (or any other stupidly expensive customer support app!). Super responsive and helpful team, packed with features, just unbelievable that this app is FREE to start with, then really low cost for the upgrade. I think one of the best things that it does is connect with AI. The API and MCP are incredible, with tons of access - integrates completely seamles...
— Kingdom Equestrian
Brilliant tool, best one on the market for customer service in e-com space
— bareen
Great app - works really well with Claude and worth the investment.
— BAULANE
Honestly, just go with Commslayer. These guys are relentless on making awesome improvements and launching new features. We're a small team but this is one of the tools that makes running our store and customer support 10x easier and more efficient. The team also offer top notch customer support. Highly recommended.
— Wild Animals
Vi har været super glade for at sætte alt vores kundeservice op med commslayer. Det eneste vi lidt mangler er en app, så vi kan bruge det mere på farten. Kundeservicen er også helt i top
— Ren Lykke
Affordable and effective - a no-brainer for any CX team!
— The Ramen Bae
I scheduled an onboarding meeting with the team and set aside time specifically for the call. Unfortunately, nobody showed up, and I received no communication letting me know they wouldn’t be attending. For a new customer trying to get started with the app, that speaks volumes about the level of service and support I can expect going forward. If a company can’t show up for a scheduled onboarding...
— BUYBARBER.COM
I really wanted this to be good but the AI is just really poor at being consistent and pulling the relevant information from the docs. Sorry
— The Mushroom Barn
UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I conta...
— Polumi
Very good up and coming product. Support is incredibly responsive and helpful!
— LUUVE
GOATED. Pls dont ever increase your pricing.....
— Oriana Grace
Decent CS platform. Gets the job done if you just want a shared inbox at a reasonable price. Taking 2 stars off because the AI agent - which was a big selling point - is VERY weak - feels like 2020 AI. It makes a lot of mistakes, isn't able to handle anything but the simplest questions, and ignores explicit instructions regularly. There's a chance this could be on me but there are multiple place...
— Abbreviated
The supervisor stepped in and resolved my issue, and I can't wait to try this highly cost‑effective customer service tool.
— Redtop
Best decision we've ever made!
— Custom Collective

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